Never found our guy with the tickets. They were sent via WhatsApp but following the directions of the Viator app I was suppose to meet someone. This is the first time I had experienced a lack communication from the app. The tour guide finally reached out and said I used the tickets. Still waiting to hear back from a Viator rep.
The tickets were already provided to you via your Viator email, WhatsApp, and the booking instructions. The instructions were very clear, and the tickets were valid for three days. Even if you missed your original visit date, you could still use them within the three-day validity period. The tickets were sent prior to your visit, and I can see that the messages were read. Additionally, the Viator email serves as proof that all necessary information and tickets were provided in advance. When traveling and booking activities, we kindly ask that you check your booking portal and read all instructions carefully. We never wanted you to miss the experience, and the tickets allowed ample time for use. Thank you for your understanding.
