Organization was terrible. Guy holding flag had it down by his side, very rude, and woman checking us in would not answer questions. We were early and the guide already started the tour and did not give any instructions that it was time to put headset in. Probably 8 of us missed 10-15 min. Also he was terrible. He gave no history of the building or current info, he took no questions, he rambled on and on about the numbers and the geometrical shapes. Totally boring and I request a refund. Worst tour we ever had.
事業者からの返答
Our guides are required to begin at the scheduled time, provide clear instructions for the audio equipment and cover the Cathedral’s history, architecture and artistic details. Your comments do not reflect the service standards we expect, so we will review the organisation and guide’s conduct with our team. Refund requests must be submitted through the booking platform and are assessed according to its terms and the service records.
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Teresa_T
September 22, 2026 · via Viator
Not worth it!
The skip the line ticket was worthless. We waited just like everyone else. The bell tower is being renovated. We climbed up high enough to see out, but not to the top. The church is beautiful inside, however outside is way more impressive. This is our third trip to Florence…. This tour was not worth the hassle
事業者からの返答
We are sorry the experience did not meet your expectations. However, the product description clearly states that this is not a skip-the-line ticket and that all visitors must wait in the mandatory security queue. Waiting times are managed exclusively by the Cathedral. Any temporary restrictions or renovation work affecting the Bell Tower are also determined by the monument and are outside our control. We are nevertheless pleased that you enjoyed the beauty of the Cathedral.
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meng_s
September 3, 2026 · via Viator
There is no "Skip the...
There is no "Skip the queue" ticket as suggested in the title of the tour. You have to join the long queue.
事業者からの返答
Thank you for your feedback. We’re sorry for the misunderstanding. The experience includes hosted entry, but it does not allow guests to bypass the mandatory entrance and security queue. We appreciate your comments and will continue working to make this information as clear as possible.
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andreapG9294SR
June 29, 2026 · via Tripadvisor
It actually had a live guided portion, which I wasn't expecting
Took a while to find the right tour group.
1
19muhsina
June 19, 2026 · via Tripadvisor
Gooddd
It was great and so easy to enter.Our guide Anna was also great.She knows so much thing about history.It was very good
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Cait_L
June 19, 2026 · via Viator
Florence Bell Tower climb
We had a ticket that covers a tour guide of the Cathedral, entry to the Crypt, Bell Tower Climb and Baptistery. Our tour guide, Vittorio, was very factual but interesting. She has a lovely, friendly personality. The Bell Tower climb is quite steep with narrow steps. Not for the faint hearted, but a spectacular view when you get to the top.
4
499betoa
June 18, 2026 · via Tripadvisor
Guided tour in duomo
Ana the guide is amazing, if someone’s asks if you prefer to make the tour in English or Italian choose English so you can enjoy the visit with a guide and not through the app (I remained next to the guide so I could hear her all the way)
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Danielle_G
June 4, 2026 · via Viator
Fabulous tour!
Our guide was so knowledgeable and friendly. He had a great personality and my only complaint is with myself because I should’ve had more time to book more tours!
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Dayle_B
May 28, 2026 · via Viator
Amazing tour and views
Our guide was quirky but engaging! When i showed him our ticket, he reminded me to find him at the end of our interior tour so that he could direct us to the other experiences we had booked. He kept the attention of our group as we waiting to enter the Duomo.
The bell tower climb - WOW! So many steps, but so worth it (once we got to the top!)
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Kevin_O
May 20, 2026 · via Viator
Scam stay away
This tour is a scam. It is not a tour of the duomo. It is only to climb the bell tower. Look for some other tour
事業者からの返答
"Thank you for your feedback. We're sorry to hear you felt this way, however we'd like to clarify what our experience actually includes:
✅ Cathedral (Duomo) interior — reserved entry
✅ Bell Tower climb
✅ Baptistery
✅ Opera del Duomo Museum
The only element not included is the Dome climb (Cupola), which is clearly stated in our listing description.
All guests receive reserved skip-the-line entry to the full Duomo complex — exactly as advertised. We're proud that the vast majority of our guests leave satisfied with their experience.
We hope you'll reconsider your review in light of this information, and we wish you well on your future travels."
