Very easy transfers to and from the Blue Lagoon. The drivers are friendly and informative
事業者からの返答
Thank you for your kind review! We’re glad you found the transfers to and from the Blue Lagoon easy and enjoyable. It’s wonderful to hear that our drivers were friendly and informative. We hope to welcome you back again soon.
Best regards,
Magdalena
D
Donna_V
August 11, 2026 · via Viator
We weren’t getting in the...
We weren’t getting in the water. Just went to view the Lagoon and had to wait 2 hours for bus transfer back to city.
事業者からの返答
Hello,
Thank you for your feedback. We’re sorry to hear that the wait for the return transfer was longer than expected. We understand how inconvenient a two-hour wait can be, especially after simply visiting the lagoon. We appreciate you sharing your experience and will keep your comments in mind.
Kind regards,
Svava
I
Iuliana P
July 18, 2026 · via Tripadvisor
Blue Lagoon round trip from Reykjavik
Olivia made our trip truly delightful! She drove us to Blue Lagoon provided outstanding service. Along the way, she shared fascinating information about the area, pointing out key landmarks and giving us a better understanding of Reykjavík and the surrounding region. Her friendly personality, knowledge, and enthusiasm made the drive enjoyable and memorable. Thank you, Olivia, for helping make the start of our Iceland adventure so special!
事業者からの返答
Hello,
Thank you for your wonderful feedback! We’re delighted to hear that Olivia helped make the start of your Iceland adventure so special.
It’s fantastic to know that her friendly personality, knowledge, and enthusiasm made your journey to the Blue Lagoon enjoyable and memorable. We’re glad you appreciated the fascinating information she shared along the way and that she helped you discover more about Reykjavík and the surrounding area.
We’ll be sure to share your kind words with Olivia. Thank you for traveling with us, and we hope to welcome you back to Iceland for more unforgettable experiences!
Kind regards,
Zuzanna
F
frenyl
June 4, 2026 · via Tripadvisor
Horrible company
They promise the bus is going to be there, that they track the flights, but it was not. We had to wait for 2h or take a taxi to the blue lagoon. We paid isk11000 just to go to lagoon, and didn't get any reimbursement for the bis that did not wait for us. I thought people in Iceland were one of the most honest in the world, they're not!
事業者からの返答
Hello,
Thank you for sharing your feedback.
We are sorry to hear that your experience did not meet your expectations and that your journey to the Blue Lagoon was affected by delays and additional transportation costs.
Based on the information provided in your review, we are unable to determine the specific circumstances of your booking or what may have occurred on the day of travel. We understand how frustrating this situation must have been.
If you have not already done so, we encourage you to contact our customer service team directly with your booking reference so that the details can be reviewed further.
Thank you for bringing this to our attention.
Kind regards,
Inga
4
470barisb
May 29, 2026 · via Tripadvisor
Rude driver
The driver was extremely rude. We originally intended to get off at Stop No. 5, but when we arrived nearby, we changed our mind and informed him that we would instead get off at Stop No. 3, which was only two minutes away.
He shouted at us, asking why we had not informed him earlier. We explained that we had simply changed our minds and that passengers should be allowed to do so without being treated disrespectfully.
事業者からの返答
Thank you for sharing your feedback. We’re sorry to hear that your experience with the driver did not meet your expectations.
We understand that changes to drop-off locations can happen during a journey, and we agree that communication should always remain polite and respectful. Your comments regarding the interaction with the driver will be shared with our team and reviewed internally.
We appreciate you taking the time to bring this to our attention.
Kind regards,
Sesili
S
SooLee_L
March 20, 2026 · via Viator
Blue lagoon day trip
Convenient schedule and the bus is punctual and comfortable.
I am highly recommend to do the blue lagoon a day itinerary.
事業者からの返答
Dear Soo Lee,
Thank you for your review!
We’re glad to hear that you found the bus punctual, comfortable, and the schedule convenient. It’s great to know that the transfer service met your expectations and made your trip easier.
We appreciate your recommendation for the Blue Lagoon day itinerary—it’s always wonderful to hear when guests enjoy the convenience and efficiency of our transfers.
Best regards,
Rute
L
Linda C
March 9, 2026 · via Tripadvisor
Overall the experience was enjoyable and transport to/from Blue Lagoon was as stated.
Did what it stated in advertisement
事業者からの返答
Thank you for your feedback! We’re glad that the transport to and from the Blue Lagoon met your expectations and that the experience went as advertised. We hope to welcome you back on your next trip to Iceland!
Kind regards,
Sesili
P
paua347
February 14, 2026 · via Tripadvisor
Very nice
It was very nice, we traveled with Albert
事業者からの返答
Hello,
Thank you for your feedback. We’re glad to hear you had a very nice trip and enjoyed traveling with Albert!
Best regards,
Zuzanna
I
isidork134
November 17, 2025 · via Tripadvisor
Very pleasent staff and easy to book trips.
We had a wonderful time, the trips were easy to book and their employee Xavier was amazing, went above and beyong with helping us, very professional, had a lot of patience and insight for us. Our tour guide Jön was very funny and full of positive energy as well as having a ton of information and interesting facts.
事業者からの返答
Dear Traveller,
Thank you for your wonderful feedback. We’re thrilled to hear that Xavier went above and beyond to assist you and that Jön made the tour fun, energetic, and informative. We’re glad you had a memorable experience with us and enjoyed the easy booking process.
Best regards,
Gabriele
P
Paulvacation
November 7, 2025 · via Tripadvisor
Poor information provided. No black and white information.
We joined this visit through a travel agent. The visit was excellent. The bus driver VERBALLY told us the return trip would be 6:30 and 8:30pm. There was no black and white information. After dinner at Lava restaurant, we came to pickup point at 8:20 pm. We waited at the cold and windy pickup point for 20 min. Then I phone to the tour supplier and she told me that the last bus had gone at 8:15 pm, and she advised me to take the taxi back to hotel. At last, I spent 25000 ISK to the taxi back to the city.