クラクフ・ヴィエリチカ塩坑ガイド付きツアー（ホテル送迎付き）

Damien was a great host and the pick up at the hotel was spot on.

I expected an entry ticket and a guided tour. I got a hotel pick up and a guided tour, but not an entry ticket. I specifically selected the option without a hotel pickup. The day before the booking, my booking time choice was cancelled by the operator and instead of being at 10am on my checkout day, I was told it was going to be at 8am. After multiple attempts to figure out what was going on, via 3 separate WhatsApp phone numbers, it was eventually discussed that no entry ticket was provided, and it was less than 24 hours before commencement, as such no refund was available. We eventually got offered a place on a later time slot (10:15, go figure). Which we could attend. The travel to Wieliczka mines was from the bus station, not a hotel. But otherwise the people doing their job on the ground were great. The operators however, should have their listing's removed and asked to write exactly what it is that people are paying for, and what might happen if they don't have filled booking slots.

Yusuf kept us informed and was sincerely interested in our well being throughout the experience. Highly recommended.

Get very specific pickup directions as it can be a bit confusing but our driver was very helpful on whatsapp.

A great day -enjoyed the fantastic experience of this iconic place. Well worth seeing -a must do if you visit Krakow. Highly Recommend.

Be prepared for a long tour on your feet, mostly going downstairs. Great exhibitions of talent and engineering. Also a holy and religious place. Our guide was great and very informative. Organization on transport , pick up was confusing, but it all worked out. Thank goodness we all took the lift back to the top ( no climbing) and of course, I purchased a small bag of salt

Such an amazing site to visit, beautiful mine with extraordinary intricate salt sculptures, chandeliers, and chapels. The mine itself is remarkable! Unfortunately, the communication, transportation and tour with Discover Cracow were a huge disappointment. We requested hotel pickup and dropoff and submitted our hotel address. We were notified of an additional transportation fee due to our hotel location, which we agreed to. Sadly, we sat in front of our hotel waiting for transfer at the designated pickup time and no one arrived or communicated with us. After 30 minutes of waiting and no communication, we reached out to someone through WhatsApp who boldly told us we were at the wrong hotel, and there would be no pickup. They eventually recognized their error and located a taxi for our transportation. We arrived at the salt mine without further communication from our tour guide. Our tour was informational, but our tour guide ended the tour prematurely, and left us to find our way back to the designated gathering location, which caused some of our group to become lost. We eventually found our way to the bus for transportation back to our hotel. We were shocked to be dropped off at the bus depot, not at our hotel as previously arranged. Not only were we now at an unknown and unexpected location, but we were verbally abused by Oliwia, the tour guide, who told us it was our fault. We had to coordinate our own transportation back to our hotel. This was overall a sour experience and huge disappointment.

It was stunning. The tour was very interesting and the guide was amazing. It’s a lot of steps and I was exhausted by the end but would definitely recommend this tour.

I booked the tour through Viator and arranged a pickup time for the next day. I was subsequently messaged by a company I’d never heard of altering that time. Viator should have told me who was actually operating the tour to avoid any confusion. The tour was just ok as the guides English was difficult to understand at times.

The Salt mines are.a definite must see when you are in Krakow. Value for money.