Terrible organization and terrible assistance from Viator
Terrible organization: Rosa, the guide, checked our attendance, told us to wait, and then left. Terrible assistance also from Viator, which refused to provide a refund, despite the evidence provided to support our version! Viator was a huge disappointment!
事業者からの返答
We are sorry to hear you were disappointed, however, the information in this review is not accurate.
Our guide did wait at the designated meeting point, but unfortunately you did not arrive at the agreed location. The coach was carrying 40 other passengers and could not be expected to delay the entire group because you had chosen to make an additional coffee stop.
Our team provided clear instructions regarding the meeting point and departure time, and we are unable to accept responsibility when these instructions are not followed. We always do our best to assist our guests, while also ensuring that the experience runs smoothly for the entire group.
R
Roberto_B
September 3, 2026 · via Viator
Terrible experience to AVOID
A disgrace; a certain Mrs. Rosa showed up at check-in and marked us as present. She told us to wait there at the meeting point while she went to pick up the other people. She never came back to get us, and through one of her colleagues who was there for another tour. We found out that she had already left with the bus from another place without notifying us, leaving us there waiting; I have no words.
事業者からの返答
We are sorry to hear you were disappointed, however, the information in this review is not accurate.
Our guide did wait at the designated meeting point, but unfortunately you did not arrive at the agreed location. The coach was carrying 40 other passengers and could not be expected to delay the entire group because you had chosen to make an additional coffee stop.
Our team provided clear instructions regarding the meeting point and departure time, and we are unable to accept responsibility when these instructions are not followed. We always do our best to assist our guests, while also ensuring that the experience runs smoothly for the entire group.
1
125555
August 28, 2026 · via Tripadvisor
Informative Tour
Picked up a local leaflet and found this tour.
Really useful being picked up and dropped off at our hotel.
We booked the day before so paid cash upon arrival.
Not too longer day, with plenty of toilet and drink stops.
Wendy knows her stuff, very informative, interesting history. Thanks
Wine tasting was a good experience.
Caves and especially Melissani Underground Lake was stunning.
I enjoyed the Fiscardo visit best and will re-visit there.
事業者からの返答
Thank you so much for taking the time to share such a lovely review! We’re delighted to hear that you enjoyed the tour and found the hotel pick-up and drop-off, regular stops, and overall pace convenient.
It’s wonderful to know that Wendy’s knowledge and stories made the day informative and interesting. We’re especially pleased you enjoyed the wine tasting, the caves, and the breathtaking Melissani Underground Lake.
We’re so happy to hear that Fiscardo was your favourite stop, and we hope you get the chance to return and visit again soon!
Thank you for choosing us and for your kind recommendation. We look forward to welcoming you back to Kefalonia in the future.
The Kefalonia Excursions Team
C
carolinesJ9836GN
August 10, 2026 · via Tripadvisor
Good trip
Great trip with a fantastic guide called Rosa.
Just 2 things to note- we waited 2 hours in the heat to go into the cave also the wine tasting isn’t a vine yard it’s in a shop at the end of the trip
事業者からの返答
Thank you so much for your kind review! We’re delighted to hear you had a great trip and that Rosa was a fantastic guide.
We’re sorry about the long wait in the heat to enter the cave — we completely understand how uncomfortable that must have been. We also appreciate your feedback regarding the wine tasting. We’ll make sure the description is clear that the tasting takes place at a local wine shop rather than at a vineyard.
Thank you again for sharing your experience and for helping us improve!
S
Storyteller601582
August 9, 2026 · via Tripadvisor
Kefalonia Island Tour
I booked a trip from home before arriving on the beautiful island of Kefalonia.
I booked the Wine Tasting Cave visit yo Fiskardo and viewing Myrtos beach.
Was fully informed beforehand regarding pick up time from hotel.
I was doing the trip solo but met some lovely people especially the family from Sydney sat behind me on the coach.
We set off and I can honestly say it was the best decision I made booking.
First of all I want to say a huge thank yiu to Maria out host. She explained everywhere we went whilst keeping to the itinerary for the day.
Her knowledge of the island was unbelievable. It was so interesting and her facts all about each place we visited was nothing short of amazing.
I don't normally book but this was the highlight of my holiday. I would not been able to visit all these wonderful places. I want to also say a huge thank you to the bus driver. It is quiet a journey up on these mountain roads (which at times are not for the faint hearted) but the views are breathtaking. He drove so safely over the 9 hours. A massive thank you.
I hope to return to Kefalonia and day but would not hesitate to recommend this trip.
Will be a memory I will never forget.
A truly wonderful informative day.
Thank you again Maria. Was also so lovely to hear all about your family heritage too.
事業者からの返答
Thank you so much for taking the time to share such a wonderful and heartfelt review. It truly means the world to us to know that your day with us became one of the highlights of your holiday in Kefalonia.
It’s especially lovely to hear that, although you travelled solo, you met some wonderful people along the way and enjoyed the experience together. We’re delighted that you chose to join us and that the day gave you the opportunity to discover so many of the island’s beautiful places, from the wine tasting cave and Fiskardo to the breathtaking views of Myrtos Beach.
A huge thank you for your kind words about Maria. She will be absolutely thrilled to hear how much you enjoyed her stories, knowledge and passion for Kefalonia — and that you enjoyed hearing a little about her family heritage too. 🇬🇷
We’ll also be sure to pass your lovely comments on to our driver. The mountain roads certainly make for an adventurous day, but knowing you felt safe and were able to sit back and enjoy those incredible views means so much to us.
Thank you once again for choosing to explore Kefalonia with us. We’re so happy we could help create memories that you’ll never forget, and we sincerely hope to welcome you back to our beautiful island one day. Until then, safe travels!
J
juhlb2026
August 8, 2026 · via Tripadvisor
Amazing islands Kefalonia Greece
Amazing islands , lovely people and the local foods and wines,,, value for money and all day tours...
事業者からの返答
Thank you so much for your lovely review! We’re thrilled that you enjoyed discovering Kefalonia, meeting the local people, and experiencing our delicious local food and wines.
We’re especially happy to hear that you found the full-day tour great value for money. It was a pleasure having you with us, and we hope to see you back on our beautiful island again soon!
J
juhlb2026
July 31, 2026 · via Tripadvisor
Amazing Tour in Kefalonia
Amazing place to visit, tour guide Maria & Marinila are brilliant !!! Worth paying, all day
事業者からの返答
Thank you so much for your fantastic review! We're thrilled to hear you had an amazing day exploring Kefalonia with Maria and Marinila. They are passionate about creating memorable experiences, and your kind words mean a lot to them. We're so glad you felt the tour was worth it, and we hope to welcome you back for another unforgettable adventure in the future!
B
b_rbarar787
July 30, 2026 · via Tripadvisor
Maria best guide ever
Amazing guide, Maria is the best, telling us everything about kefalonia. Thanks for the driver too. It was a really nice shorex. Also best wine testing, incredible store!
事業者からの返答
Thank you so much for your wonderful review! We're delighted to hear you had such a great time exploring Kefalonia with Maria. She truly loves sharing the island's history, culture, and hidden gems with our guests. We're also glad you enjoyed the comfortable ride, the wine tasting, and the visit to the incredible local store. It was our pleasure to be part of your shore excursion, and we hope to welcome you back to Kefalonia again someday!
6
653salomes
July 18, 2026 · via Tripadvisor
Productive excursion
It was very flexible trip, i mean we’ve seen most of the sightseeings within one day!
事業者からの返答
Thank you for your great review! We're delighted you enjoyed the trip and were able to see so many of the island's highlights in just one day. We hope to welcome you on board again for another memorable experience!
1
191cheyennec
July 15, 2026 · via Tripadvisor
DO NOT BOOK THIS TOUR IF YOU’RE ON A CRUISE SHIP
The ending of this tour was extremely stressful and poorly planned from a cruise passenger’s perspective.
The tour explicitly states that the drop-off point is the Cruise Terminal Port, where cruise passengers are supposed to be returned. The tour guide (Rosa) initially assured us that we would be back in time for the ship’s 3:30 p.m. embarkation deadline. At approximately 3 p.m., we specifically asked whether there was still enough time for the wine tasting and to return to the ship on time. We were reassured that there was. If there was not enough time to complete the wine tasting and return us safely by bus, we should not have been given that reassurance.
At approximately 3:15 p.m., we asked when we would be taken back to the port. We were then told that we could either walk back to the ship or continue on the bus, which still had another stop to make before dropping us off. Taking the bus would have meant arriving too late for the ship's departure. All of the cruise passengers had to rush approximately 900 metres back to the ship on foot in 33°C heat.
Why would any passenger choose to walk almost 1 km in 33°C heat if they were confident that the tour bus would return them to the port on time? The fact that all of the cruise passengers chose to walk back speaks for itself: we clearly did not have confidence that following Rosa and taking the bus would get us back to the ship before the deadline.
This was particularly distressing for our family because my mother has health issues and difficulty running. My father had to carry her for part of the way because we were desperately trying to make it back to the ship before boarding closed.
The biggest issue was poor time management. The tour was not planned well for cruise passengers, and the promised return to the Cruise Terminal Port should have been arranged with sufficient time for all passengers to get back safely by the tour’s transportation.
If you are visiting Argostoli on a cruise ship, I do not recommend this tour. The risk and stress caused by the poor planning and insufficient time to return to the ship are simply not worth it.
事業者からの返答
Honestly how pathetic to leave two reviews just to put down a small business . Thank you for taking the time to share your version of events. Unfortunately, it does not reflect what actually happened.
This excursion is designed exclusively for cruise ship passengers. Missing the ship would not only be unacceptable for our guests, but it would also mean we had completely failed in the purpose of the tour. As the facts show, you—and every other passenger on the excursion—returned to the ship on time.
While your review suggests you were left with the choice of missing the ship, the reality is that you made it back safely, just like everyone else. The optional walk back to the port was offered simply because the ship was already within a short walking distance—not because guests were in danger of being left behind.
We understand that some travelers become anxious when keeping an eye on the clock, but describing our guide as "irresponsible" is unfair and inaccurate. Rosalia followed the planned itinerary, monitored the schedule throughout the tour, and ensured that every guest returned to the ship before departure—as this excursion has been designed to do.
Cephaloniaの類似ツアーを比較
最安値: ケファロニア：洞窟、ビーチ、ワインテイスティング プライベート海岸ツアー — $40
最高評価: "Dreamy cruise"Daily Cruise from Argostoli harbour with a traditional Greek boat — 4.9 (1,325 件のレビュー)
最短: The Caves ....Drogarati Cave and Melissani Lake — 4 時間
