Booked in Sept, got advised there was a 'payment problem' 2 days before the trip and told to rebook. Of course the price had gone up substantially and now I can't find anything else.
Dear unknown, Thank you for your feedback. However, there seems to be a misunderstanding, and I’d like to clarify a few points: 1. To date, we have never canceled a booking made through TripAdvisor. Our policy does not involve canceling and asking customers to rebook. 2. We also never ask our customers to cancel and rebook their trips at a higher rate. If you have any documentation or proof of this, please share it with us, and we will investigate. 3. Our prices have not been updated for over four months, a fact that TripAdvisor can confirm. 4. Similarly, we have not canceled or adjusted the pricing of any tours booked directly through our website. 5. If someone from TripAdvisor's customer service team contacted you about a payment issue, this was not at our request. Any pricing discrepancies would have been a TripAdvisor issue, not ours. 6. On our end, in fact we receive a cancelation of a tour today at 03H00 am a cancelation of this tour BR-1163552751. But it was the customer that requested the cancellation of the tour through TripAdvisor, not us. 7. We had a van reserved specifically for your tour for almost two months, and the cancellation was made 26 hours before the scheduled time, leaving our vehicle and driver unavailable for other work, resulting in a loss for us. 8. Lastly, please ensure that your booking was indeed with Endless Weekend Tours, based in Porto. If not, we kindly request that you remove this review, as it may be damaging our company’s reputation unfairly. We strive to provide excellent service to all our customers and would appreciate your understanding in this matter. Best regards, Ana Endless Weekend Tours
