This was a great experience and overall enjoyable excursion. The briefing before details all the information needed and the tour guides underwater were amazing! When you’re under the sea they communicate perfectly and they make sure to keep you calm, safe and comfortable at all times! I will definitely be back!
L
Leitia_E
August 29, 2026
The experience was...
The experience was extremely interactive. The staff were very friendly. We had delicious drinks included after and a massage on the beach with a discount. I would recommend, it was definitely more than I expected it to be.
S
Stephen_b
August 27, 2026
SeaTrek Cozumel
Probably one of the best excursions I have ever taken! The instructor explained everything thoroughly from safety to hand signals. We dove with two professionals, one for safety and one photographer!
A
alyssabC5013HD
August 20, 2026
Snorkel 2026!
This was amazing! Coming from someone who has never snorkeled or anything before, this was so easy! I have trouble with the pressure in my ears and everyone was so kind to get me out of the water if needed! Jose was wonderful and so kind:) Thank you so much for this AWESOME experience!
D
David_C
August 11, 2026
Phenomenal experience!!
Absolutely an amazing experience!! Phenomenal divers and guides! Had so much fun!! Most definitely would recommend and 100% plan on doing it next time we’re in Cozumel!!!
R
ryanmN356RW
August 3, 2026
Dad
Wonderful People! Kid Friendly, nothing but smiles…. Best option on the Disney Destiny by far.
S
SYDERIA_J
July 7, 2026
Everyone should experience this at least once
This experience was one of the best experiences I've ever taken in my life. I didn't think that I would ever do something like this, and the fact that I throughly enjoyed every moment of it made me feel like I made the right choice. I felt safe and the instructors were very knowledgeable about what needed to be done in order for us to have a safe yet fun experience.
S
shrutisanghavi629
July 7, 2026
Not worth the money.
The under water ropes which we constantly hold were dirty with mold and also had for. Coral growling on them. I got a painful burn on my hand. Also the stairs leading to the ocean floor are slippery with algae.
I mentioned this to the manager of the activities he told the diver helpers to clean it and they laughed at him.
The helmet was ok but quite heavy on my shoulders.
We loved seeing lots of different aquatic species but I feel misled. The reviews were all so good which is why I picked this activity. I also threw up a lot after the activity. The manager said it’s not unusual but we were not forewarned.
The video is extra $$$ it’s 8 minutes. That was ok but the photos were not great.
事業者からの返答
Hello Shruti,
Thank you for taking the time to share your feedback with us. We are glad to hear you enjoyed seeing Cozumel's beautiful marine life, but we are deeply concerned to hear about the rest of your experience, as guest safety and satisfaction are our top priorities.
First and foremost, we sincerely apologize for the burning you experienced and for the post-dive nausea. Because our experience takes place in a natural ocean environment, the handrails and stairs do experience natural algae and coral growth. Even though these areas are routinely cleaned for a safe grip, quick regrowth which can sometimes cause minor stings or scrapes.
Regarding the helmets, they are designed to be heavy to keep you safely submerged and stable on the ocean floor, but we always want our guests to feel prepared for how that feels. We also appreciate your feedback regarding the photo packages and will review this with our multimedia team.
We would appreciate the chance to learn more about your visit so we can look into this further. Please feel free to reach out to us directly at info@SeaTrekCozumel.com.
Warm regards,
The Sea Trek Cozumel Team
L
L_M
June 18, 2026
Outstanding
Guide was extremely helpful. Showed me the fish life, let a tiny crab crawl in my hand. Also some extreme long legged twig spider thing danced on my open hand. Fed the fish and got to pet several of them! What a treat!!
Can't wait to see the photos. Highly recommend them.
Close to the Cruiseport <(15
mins) so can be done completely under 2 hrs
Instructions/ swimsuits/ helmet trek/shower rinse off saltwater/ dry off change into dry clothes.
Really good if you have limited time and you want something that's unique.
J
jessicapN1556VZ
May 15, 2026
Lackluster excursion
The staff was great but the experience was lackluster. The glass surface on the helmet is segmented. Unless your looking straight ahead everything is distorted (like accidentally looking through a bifocal). You can't bend over or look up so your stuck looking straight ahead and missing all the fish. If you look down it looks like your going to fall down a hill and it was difficult to grab ahold of the rope. It left people in our party nauseous. There is no refund if you cannot equalize the pressure in your ears.
事業者からの返答
Hello Jessica,
Thank you for sharing your feedback with us and for your kind words about our staff. We are glad to hear they took good care of you, but we are sorry to hear that the underwater experience fell short of your expectations and left some of your party feeling unwell.
Because of the way light refracts through water and the thick safety glass of the Sea Trek helmet, it does create a flat, segmented field of view. This design is necessary to keep the helmet safe and pressurized, but it means that looking out of the sides can cause a visual distortion—much like a bifocal lens—which can unfortunately contribute to motion sickness or nausea for some guests. We always recommend that our walkers turn their entire heads rather than just their eyes, and we apologize if this wasn't made clearer before your dive.
Regarding our ear equalization policy, because we reserve your slot and equipment ahead of time, we are unable to offer refunds if a guest is unable to equalize. However, our divers do their absolute best to assist guests and go as slowly as needed during the descent.
We truly appreciate your feedback, as it helps us understand how we can better prepare future guests for the unique physics of walking underwater. If you would like to discuss your experience further, please feel free to reach out to us directly at info@SeaTrekCozumel.com.
Best regards,
The Sea Trek Cozumel Team
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