チチェンクラシック、セノーテ・チチカン＆バリャドリッド（トゥルム）

Hola buenas tardes: El tour de Ek Balam es mas caro, sin embargo no se te cobró la diferencia de tour, esto fué un causa de efecto mayor en el cual no se puede arreglar ni con magia. El combro de impuestos se le cobra a todos los clientes y esto es cobrado en el lugar del tour y que escobrado por el gobierno federal para la conservacion y limpieza de las ruinas mayas Saludos cordiales

Dear Guest, Thank you for taking the time to share your feedback. We are sorry to hear that the tour did not meet your expectations. However, we would like to clarify that the itinerary, departure time, duration, meeting point, and the order of the activities are all clearly described in the tour details before booking. We always encourage guests to review this information carefully to ensure the experience matches their expectations. This is a shared group tour, designed to offer an affordable way to visit Chichén Itzá and the surrounding attractions. As with all shared tours, the schedule and logistics are planned to accommodate all participants, which may include multiple stops and a longer overall duration. If your preference is a faster itinerary with direct hotel pickup, fewer stops, and a customized schedule, a private tour would be the best option. While private experiences are more expensive, they provide greater flexibility and save travel time. We appreciate your comments and will continue working to provide clear information so guests can choose the experience that best suits their travel style. Warm regards.

Dear customer, We respect your opinion; however, it is important to clarify that the information stated in your review is not accurate. The additional amount you referred to is not an overcharge or an improper fee from our guide or our company. It is an official preservation tax required by local authorities for the conservation of the Mayan ruins, and it must be paid directly on-site. This fee is mandatory for all visitors, without exception. As a tour operator, we have no control over this charge and do not receive any benefit from it. We regret that this situation was misunderstood. Regarding your comment about the guide, we have taken note of it; however, it does not reflect the level of service we consistently provide, as recognized by the majority of our guests. We remain committed to delivering clear, transparent, and high-quality experiences for all our visitors. Sincerely