Well it starts off with no one arriving to pick me up. My hotel staff called for 30 minutes different companies to determine who my transport will be. Luckily they recognized the boat on picture and rep was picking up other customers at my hotel and I was added on last minute. Don’t know where the oversight was but thanks to the hotel staff I was able join in on this cruise. Overall the cruise views were amazing. Not necessarily worth the 100$ though. Probably would have done a different activity with time well spent. The cruise itself was one hour. Short ride on Zambezi river.
Dear Valued Guest, Thank you for sharing your feedback and for bringing this matter to our attention. Please accept our sincere apologies for the inconvenience caused by the delay in your pickup and the confusion regarding your transport. Recently, we have been experiencing technical challenges with some of our booking and communication platforms, which unfortunately affected a few reservations and pickup arrangements. We truly regret that this situation impacted the start of your experience. We are grateful to hear that, with the assistance of your hotel staff and our team, you were still able to join the Zambezi River Sunset Cruise and enjoy the beautiful views of the river. However, we fully understand that the inconvenience at the beginning of the experience may have affected your overall impression. Please be assured that we are actively working to resolve these technical issues to ensure better coordination, communication, and a smoother guest experience in the future. We appreciate your feedback as it helps us improve our service, and we hope to have the opportunity to provide you with a much better experience should you visit Victoria Falls again. Kind regards,
