Xcaret Park Entry Tickets with Cultural Night Show Included
Description
Enjoy access to beaches, bays and natural pools with complimentary lounge chairs, hammocks, lifejackets and inner tubes. Swim or snorkel in the pristine waters of Xcaret’s underground rivers and stroll through the Tropical Jungle Trail. Marvel at the views from the Rotating Scenic Tower, visit the House of Whispers and see the Living Museum of Orchids. At the end of the day, dazzle your senses with a musical spectacle of light and color that takes you on a journey through the history of Mexico since pre-Columbian times. For sure there will be something to excite you because this park is for all ages. - The Full Day Admission ticket includes the access to more than 50 spectacular activities. - The Plus Admission ticket includes the access to more than 50 spectacular activities plus a buffet lunch, one beer and unlimited soft drinks. **Join the Festival of Traditions of Life and Death from Oct 30 to Nov 2, included with admission. Gala concert available for extra fee**
Tour Options
Itinerary
Enjoy access to beaches, bays and natural pools with complimentary lounge chairs, hammocks, lifejackets and inner tubes. Swim or snorkel in the crystal waters of Xcaret’s underground rivers and stroll through the Tropical Jungle Trail. Visit the House of Whispers and see the Living Museum of Orchids. At the end of the day, dazzle your senses with a musical spectacle of light and color that takes you on a journey through the history of Mexico since pre-Columbian times. Your ticket includes the Rotating Scenic Tower (at Cancún Embarcadero Isla Mujeres by Xcaret)
Highlights
What's included
Traveller Ratings
Important Information
- Wheelchair accessible
- Infants and small children can ride in a pram or stroller
- Public transportation options are available nearby
- All areas and surfaces are wheelchair accessible
- Not recommended for travelers with spinal injuries
- Not recommended for pregnant travelers
- Suitable for all physical fitness levels
- Xcaret Night Ticket includes - Entrance from 4pm and you can enjoy the Underground Rivers (open until 5.30pm), Coral Reef Aquarium (open until 6.45pm), Butterfly Pavilion and Aviary (open until 6.30pm), Horse Show, Papantla Flying Men, Pre-Hispanic Dances, Jungle Trail.
- Xcaret Plus Ticket - Includes one lunch buffet. Includes one beer and unlimited non-alcoholic beverages (soft drinks, flavored waters, and coffee) while consuming food.
- Xcaret Plus Ticket - Also includes the access to Plus Area facilities (dressing rooms, restrooms and lockers).
- Children's prices are based on height. Children over 1.4 metres (4.6 feet) pay the adult fare. Children between 3.2 feet (1 metre) and 4.6 feet (1.4 metres) pay the children's fare. Infants 0-4 years are free of charge.
- Important: Children must be accompanied by an adult at all times.
- Snorkelling equipment rental is $10.99 USD (requires a $25 USD refundable deposit)
- Operates in all weather conditions.
- It is recommended that you bring comfortable, lightweight clothing, walking shoes or trainers, biodegradable sunscreen, a swimsuit and towel, and an extra change of clothes.
- Please bring cash or credit card for food and souvenir purchases.
- The park offers more than 50 attractions included in the Basic and Plus (buffet) tickets. Interactive map available https://maps.xcaret.com/
- Your security is the most important thing for us so there are access restrictions on some activities.
- It is not recommended for people who have had an operation within the 6 months prior to their visit.
Reviews(2,633)
amazing wmployees everyone is super kind and provide clear instructions
I am extremely disappointed with my experience involving Xcaret and the Cozumel excursion we purchased at the airport. What was presented to us and what actually happened were two completely different experiences. We were told that we had purchased a tour to Cozumel that would include breakfast, photos, transportation to the ferry, and our excursion. Our tour guide, Martin, contacted us that morning with our transportation details, so everything initially appeared organized. The first red flag happened immediately. When we walked over to the tour vehicle, the driver got back inside and would not open the door to let us in. I had to contact Martin, who eventually arranged a private taxi to take us to Xcaret. Once we arrived, the experience became even more confusing and uncomfortable. For a resort that presents itself as a luxury destination, the welcome and hospitality were shockingly poor. We were barely greeted. There was no bottled water offered. The “breakfast” we had been promised consisted of loose pastries sitting openly on a counter where anyone could reach in and grab them with their bare hands. Water was sitting in a jug on the bar. The staff members we encountered were often crass, dismissive, and unkind. More importantly, I quickly began to feel as though I had been misled about why we were there. Multiple staff members sat down with me and repeatedly asked for my debit and credit cards. The first person took my card information and left. Another employee then came over and asked for my credit card again. When I explained that I had already provided it to her coworker, she got up and walked away without explaining why she needed it. She later returned, asked additional questions, and once again requested my credit card. When I asked specifically why she needed it, the explanation I received was essentially “for something.” I am not handing over my credit card repeatedly without a clear explanation of why it is needed. Another staff member then asked whether we wanted to take the boat ride “today or tomorrow.” That made absolutely no sense to me. We were tourists staying elsewhere and had arrived specifically because we believed we were going to Cozumel that day. Why would I travel to a resort I am not staying at, skip the excursion I came for, and return the following day? At this point, we still had not received the breakfast we were promised. My best friend asked whether we could order alcoholic beverages since we were on vacation. We were told we could have them “at the end.” When she asked, “At the end of what?” the staff member responded, “the demonstration.” That was the moment everything became clear. We had apparently been brought there for what seemed to be a sales/timeshare-style presentation, despite the experience having been sold to us as a Cozumel excursion. Had someone been transparent with me from the beginning and said, “You are receiving this excursion in exchange for sitting through a presentation,” I could have made an informed decision. I may have even agreed to participate. Instead, I felt hustled, misled, and treated as though obtaining my financial information was more important than providing hospitality or explaining what was actually happening. Eventually, yet another staff member asked for my credit card. I declined. She then asked whether we had an activity planned for the day. Yes. We did. The activity we thought we had purchased. By then, I no longer had confidence that the excursion we actually came for was going to happen, and I was unwilling to spend more of my vacation sitting there confused and uncomfortable. I told them I wanted to leave and would get a taxi. That is when the treatment went from bad to worse. Three different staff members told me that transportation would be arranged and that the $40 I had originally paid would be refunded. Once I walked outside, however, I was suddenly told that they would NOT refund the $40, that I would have to go back to the airport and somehow locate the original person who sold us the excursion, and that I would also have to pay for my own taxi. The entire experience was exhausting and incredibly disappointing. What bothers me most is that Xcaret is marketed as one of the premier experiences in Mexico. The property itself may be beautiful, but beautiful surroundings do not compensate for poor hospitality, confusing communication, aggressive requests for financial information, and making guests feel misled. I have received warmer, kinder, and more professional service at places with a fraction of Xcaret’s reputation and price point. I came expecting a memorable vacation experience and a trip to Cozumel. Instead, I left feeling uncomfortable, disrespected, and as though my time had been intentionally wasted. If an excursion involves attending a sales presentation, say that clearly BEFORE taking someone’s money and transporting them to the property. Guests should be able to give informed consent about how they are spending their vacation time. And if you are going to market yourself as a world-class destination, the service should reflect it. Unfortunately, based on this experience, I cannot recommend Xcaret and would be extremely hesitant to return.
Dear Alexis, Thank you for taking the time to share such a detailed account of your experience. We sincerely regret that the information provided regarding the invitation to the presentation was not clear and concise, particularly concerning the nature of the activity and the conditions associated with the excursion. We understand how important transparency is when making decisions about how to spend valuable vacation time. We are also sorry that the arrival experience, transportation arrangements, communication from our team, and requests for payment information left you feeling uncomfortable and without the confidence you should have had throughout the process. This is certainly not the welcoming and attentive service we strive to provide. Your comments regarding the presentation and the way the excursion information was communicated are valuable, as they highlight the importance of providing visitors with complete and understandable details from the outset. Thank you for giving us the opportunity to learn from your experience and continue improving the way we serve our visitors. Saludos cordiales. Yamileth P. Grupo Xcaret – Servicio al Cliente. +52 (998) 883-3143 - US 855-326-0682
An incredible experience, whoever has not lived it should not hesitate to live it, you will not be disappointed. 1000% recommended
Apreciable Alberto, Muchas gracias por compartir una recomendación tan entusiasta. Nos llena de alegría saber que nuestro parque le brindó una experiencia tan especial y que la considera ampliamente recomendable. La combinación de naturaleza, cultura, aventura, gastronomía y tradiciones mexicanas hace posible vivir momentos únicos en cada recorrido. Agradecemos sinceramente su confianza y sus palabras, que nos motivan a continuar creando experiencias memorables. Esperamos tener el gusto de recibirle nuevamente para seguir descubriendo la magia de Xcaret. Asimismo, le invitamos a descubrir otros parques y tours de Grupo Xcaret como Xoxi, Xenotes o Xichén, los cuales podrían adaptarse a sus intereses y preferencias. Para obtener más información, por favor, contacte directamente a nuestro centro de atención telefónica, donde estaremos encantados de brindarle asistencia personalizada. Saludos cordiales. Yamileth P. Grupo Xcaret – Servicio al Cliente. +52 (998) 883-3143 - US 855-326-0682
It was spectacular, we would have liked to see the entire park but it was not possible. But when we return we hope to be able to see the entire park since there are still many beautiful parts of the tour that we were not lucky enough to see.
Estimado Ivanna, ¡Muchas gracias por compartir su experiencia! Para nosotros es un gusto leer que su visita a Xcaret fue espectacular y que disfrutó de la conexión con la naturaleza y los diferentes espacios que ofrece el parque. Ciertamente, Xcaret cuenta con una gran variedad de actividades, senderos, atractivos naturales y experiencias culturales. Nos encanta saber que quedaron con ganas de descubrir más y que ya contemplan regresar para conocer esos rincones que quedaron pendientes. Para aprovechar al máximo una próxima visita, recomendamos acercarse a nuestro equipo de Atención al Visitante, quienes con gusto pueden orientarles sobre las mejores rutas de acuerdo con sus intereses y ayudarles a organizar su recorrido. Esperamos tener el gusto de recibirles nuevamente muy pronto para que continúen descubriendo todo lo que Xcaret tiene para ofrecer. Asimismo, les invitamos a conocer los demás parques y tours de Grupo Xcaret, donde les esperan nuevas experiencias llenas de naturaleza, cultura, aventura y diversión. Para obtener más información, por favor, contacte a nuestro centro de atención telefónica, donde estaremos encantados de brindarle asistencia personalizada. Sinceramente, Brenda H. Grupo Xcaret – Servicio al Cliente. +52 (998) 883-3143 - US 855-326-0682
Honestly, it has been a once-in-a-lifetime experience, something that made me vibrate, made me feel a much greater love for my Mexico, something that filled me with nostalgia upon seeing our past full of love, culture, and brightness.
Estimado Víctor, ¡Muchísimas gracias por compartir unas palabras tan emotivas sobre su experiencia! Estamos felices de leer que su visita a Xcaret logró despertar un sentimiento aún más profundo de amor por México y por nuestra historia, cultura y tradiciones. Nos emociona especialmente saber que pudo conectar con el pasado de nuestro país y vivirlo con tanta emoción. En Xcaret buscamos compartir la riqueza natural y cultural de México de una manera que permita a nuestros visitantes conocer, valorar y sentir nuestras raíces. Esperamos tener el gusto de recibirle nuevamente para seguir creando momentos que permanezcan en el corazón. Asimismo, le invitamos a descubrir los demás parques y tours de Grupo Xcaret, donde le esperan nuevas experiencias llenas de naturaleza, cultura, aventura y emoción. Para más información, visite nuestra página web oficial. Sinceramente, Brenda H. Grupo Xcaret – Servicio al Cliente. +52 (998) 883-3143 - US 855-326-0682
Excellent stay in the park xcaret
Apreciable Karina, Muchas gracias por compartir su comentario. Nos alegra saber que disfrutó de su estancia en Xcaret y que la experiencia cumplió con sus expectativas. La combinación de naturaleza, cultura, gastronomía y más de 50 atracciones permite descubrir la esencia de México en un entorno único. Agradecemos sinceramente su preferencia y esperamos tener el gusto de recibirle nuevamente para seguir creando momentos inolvidables. Asimismo, le invitamos a descubrir otros parques y tours de Grupo Xcaret como Xoxi, Xenotes o Xichén, los cuales podrían adaptarse a sus intereses y preferencias. Para obtener más información, por favor, contacte directamente a nuestro centro de atención telefónica, donde estaremos encantados de brindarle asistencia personalizada. Saludos cordiales. Yamileth P. Grupo Xcaret – Servicio al Cliente. +52 (998) 883-3143 - US 855-326-0682
Do not fall into the trap and steal the package ee unlimited photos, no use the Scanners there is no clear activation signage, the service is limited and poor. Expensive for what it costs. Disney if it works on Xcaret NO. And I'm saying that because they sold it to me... “it works like Disney”
Apreciable Michel, Agradecemos que se haya tomado el tiempo de escribirnos a través de este medio. Hemos recibido su mensaje mediante nuestro correo electrónico oficial y valoramos la oportunidad de dar seguimiento a sus comentarios. Nos gustaría compartirle que en Grupo Xcaret trabajamos para ofrecer servicios que permitan disfrutar la visita con tranquilidad, por lo que nuestro paquete de fotografías está diseñado para que los visitantes puedan conservar sus recuerdos de manera sencilla, con fotografías profesionales, ilimitadas y capturadas desde ángulos únicos. Asimismo, contamos con pantallas ubicadas en distintos puntos del parque donde es posible visualizar las fotografías tomadas durante el recorrido. Esto permite verificar que las imágenes sean de su agrado y decidir si se desean capturar más fotografías antes de continuar la experiencia en otros puntos de toma. Lamentamos que su percepción del servicio de fotografía no haya sido la esperada. Nuestro equipo de Servicio al Cliente, junto con el personal del parque, está revisando los detalles de su caso, por lo que el seguimiento se realizará a través del informe enviado por correo. Agradecemos sinceramente su paciencia y comprensión mientras trabajamos en ello. Quedamos a su disposición a través de nuestro correo electrónico. Saludos cordiales. Brenda H. Grupo Xcaret – Servicio al Cliente. +52 (998) 883-3143 - US 855-326-0682
Visiting the park is recommended, all the attractions were wonderful, book the photo package, just pay close attention to where your feet are because otherwise they end up out of the photo. Keep in mind that it is difficult to see the whole park in one day. Finally, do not miss the night show
Apreciable visitante, ¡Muchas gracias por compartir su experiencia y por recomendar Xcaret! Es un gusto saber que disfrutó de nuestras atracciones y que vivió una experiencia maravillosa. Nos alegra también que destaque el paquete de fotografías y que comparta ese útil consejo con otros visitantes para llevarse los mejores recuerdos de su visita. Ciertamente, Xcaret cuenta con una gran variedad de actividades, atractivos y rincones por descubrir, por lo que más de un día permite recorrerlo con mayor tranquilidad. Para hacer la experiencia de nuestros visitantes aún más placentera, siempre recomendamos acercarse a nuestro equipo de Atención al Visitante, quienes con gusto orientan sobre las mejores rutas para disfrutar las atracciones de acuerdo con las preferencias de cada persona y aprovechar al máximo la visita. Nos emociona saber que la presentación Xcaret México Espectacular fue parte del cierre perfecto de su día. Este espectáculo es un homenaje a la historia, las tradiciones y la riqueza cultural de nuestro país, convirtiéndose en uno de los momentos más únicos para nuestros visitantes. Esperamos tener el gusto de recibirle nuevamente muy pronto. Asimismo, le invitamos a descubrir otros parques y tours de Grupo Xcaret, desde la emoción de Xplor hasta la belleza natural de Xenotes o la vibrante fiesta de Xoxi. Hay opciones para todos los gustos, y estamos seguros de que encontrará la experiencia perfecta. Para más información, visite nuestra página web oficial. Saludos cordiales. Brenda H. Grupo Xcaret – Servicio al Cliente. +52 (998) 883-3143 - US 855-326-0682
Very pleased with everything offered: facilities, staff, facilities, parks, food, cleanliness,
Apreciable Beatriz, Muchas gracias por compartir una valoración tan positiva sobre su visita a Xcaret. Nos llena de alegría saber que quedó complacida con la atención de nuestro equipo, la limpieza, la gastronomía y el cuidado de nuestros espacios. En Xcaret trabajamos para integrar naturaleza, cultura, aventura y entretenimiento en un entorno pensado para disfrutar cada momento, procurando que cada detalle contribuya a una experiencia memorable. Agradecemos sinceramente su preferencia y esperamos tener el gusto de recibirle nuevamente para continuar compartiendo la magia y belleza que nos distingue. Asimismo, le invitamos a descubrir otros parques y tours de Grupo Xcaret como Xoxi, Xenotes o Xichén, los cuales podrían adaptarse a sus intereses y preferencias. Para obtener más información, por favor, contacte directamente a nuestro centro de atención telefónica, donde estaremos encantados de brindarle asistencia personalizada. Saludos cordiales. Yamileth P. Grupo Xcaret – Servicio al Cliente. +52 (998) 883-3143 - US 855-326-0682
Everything was very good, everyone was very kind and helpful, the waiter we had was very helpful and very attentive
Estimada Gloria, ¡Muchas gracias por compartir su reseña! Leemos con alegría su reseña y nos complace saber que su visita, la amabilidad y atención de nuestro equipo contribuyeron a hacerla especial. Sin duda, el compromiso y pasión del equipo por brindar un servicio de excelencia son un reflejo de los valores de Grupo Xcaret. Esperamos tener el gusto de recibirle nuevamente para seguir creando momentos únicos con nuestra Alegría por Servir. Asimismo, le invitamos a descubrir los demás parques y tours de Grupo Xcaret, como Xenses, Xenotes o Xailing, donde encontrará experiencias mágicas para seguir creando recuerdos inolvidables. Para obtener más información, por favor, contacte directamente a nuestro centro de atención telefónica, donde estaremos encantados de brindarle asistencia personalizada. Saludos cordiales. Brenda H. Grupo Xcaret – Servicio al Cliente. +52 (998) 883-3143 - US 855-326-0682
