Whale Shark Encounter and Sumilon Sandbar with Kawasan Falls

Thank you for your fantastic review! We're so happy to hear you had an amazing trip and that our boatmen helped make the experience even more memorable. They'll be thrilled to know you enjoyed the GoPro videos they captured for you! We also appreciate your feedback regarding the snorkel gear, and we'll certainly take it into consideration as we continue improving our tours. Thank you for choosing us, and we hope to welcome you back for another unforgettable Cebu adventure!

Thank you so much for sharing your experience with us! We completely understand how disappointing it must have been to miss the whale shark encounter, especially since it was the main highlight you were looking forward to. As you mentioned, whale shark sightings are never 100% guaranteed since they are wild marine animals, and sometimes nature has its own plans. That said, we’re truly happy to hear that Makoy and Ruby helped turn the day into a fun and memorable experience despite the cancellation. Your kind words about Makoy’s safe driving and Ruby’s attentiveness and companionship during the Sumilon trekking mean a lot to us. We’ll definitely make sure your compliments reach both of them — they’ll be so happy to know they made your trip special. Thank you again for your understanding and positivity. We hope to welcome you back to Cebu again someday for another adventure — hopefully with whale sharks next time!

Hi, thank you for taking the time to share your experience—we understand how important clear communication is, especially for early departures like our Oslob Whale Shark Snorkeling tours. We’d like to clarify a few points to provide the full context. Our standard pickup adjustment during peak season is 3:00 AM, not 2:50 AM. This is done to help guests avoid long queues in Oslob, and 99% of our guests actually prefer the earlier departure for a smoother experience. An email notification regarding this adjustment was sent a day prior, and the updated schedule was also dispatched to the driver. You later contacted the driver requesting to keep the original 4:00 AM pickup, and the driver acknowledged this. The driver also informed our office, and the 4:00 AM schedule was confirmed and agreed upon. On the day of the tour, however, you sent a cancellation message at 2:50 AM, before the agreed pickup time. The driver replied shortly after (around 3:10 AM) confirming he was already on the way for the 4:00 AM pickup and waited at the hotel until 5:00 AM, but unfortunately, there was no show. We do have timestamped message records to support this sequence of events. As much as we try to be flexible and accommodate requests, last-minute cancellations—especially after confirmed arrangements and dispatch—fall under our cancellation policy. We genuinely regret the confusion and hope this explanation helps clarify what happened. If you ever decide to visit Cebu again, we’d still be happy to assist you with a better experience.

Thank you so much for your kind words! We're thrilled to hear you had a great experience on your tour. Abam and Glaiza will be so happy to know they made your day special. We’re proud to have such dedicated and friendly team members who ensure our guests feel safe, welcomed, and well taken care of. We truly appreciate your recommendation and hope to see you again on another adventure with us!

Thank you so much for your wonderful review! We're thrilled to hear you had such a smooth and enjoyable experience with us. Our team works hard to make sure everything runs on time, so it's great to know you felt the day was perfectly paced with no downtime. A special shoutout to Paula — she'll be so happy to hear you appreciated her camera skills! 📸 We truly appreciate your kind words and hope to see you again for another adventure soon! 🌴

Thank you so much for your wonderful and detailed review! We’re thrilled to hear that you had such a positive experience with Cebu Tours, from the moment you booked until the end of your tour. We understand how stressful flight delays can be, so we’re glad John was able to assist you quickly and adjust your schedule with ease. It’s also great to hear that your driver and tour guide made your experience smooth, safe, and enjoyable — especially during such a magical moment like swimming with the whale sharks! We truly appreciate your kind words and recommendation. While we may be a bit higher in price, we believe in offering quality service and unforgettable experiences — and we're happy to know you felt it was worth it. Thank you again for choosing Cebu Tours. We hope to welcome you back on another adventure soon!

Thank you so much for your amazing feedback! We're thrilled to hear you had a fantastic time and that our tour guides made the experience even more memorable with their knowledge and service. Seeing the whale sharks is truly a breathtaking moment—we're so glad you got to experience it! We hope to see you again on your next adventure!

Muito obrigado por compartilhar sua experiência conosco! 😊 Ficamos muito felizes em saber que você aproveitou os locais maravilhosos e que nossa equipe – especialmente o Abam, o Macoy e a Paula – contribuiu para tornar seus passeios ainda mais especiais. Nossa prioridade é oferecer um serviço atencioso e personalizado, e comentários como o seu nos motivam ainda mais. Esperamos recebê-lo novamente em breve para mais aventuras inesquecíveis! 🇵🇭🌴

Thank you for your wonderful review! We're so glad to hear that you had an amazing time and enjoyed the whale sharks and waterfalls—they truly are breathtaking experiences! We appreciate your patience with the long drive, and we're happy to know that Wilson made the journey comfortable for you. We hope to see you again for another adventure soon!

Thank you for your wonderful review! 😊 We're so glad you had an awesome experience swimming with the whale sharks and exploring the waterfalls. Our team takes pride in ensuring a safe and unforgettable adventure, so it's great to hear you found them knowledgeable and trustworthy. We appreciate you choosing us for your trip and hope to welcome you back for more amazing adventures in the future!