Waverunners Rentals in Cancun

Hello Chris, good morning. We were quite surprised to read your review, as some of the details mentioned do not accurately reflect what happened during your visit. We would like to respectfully clarify the situation point by point: First, your activity was scheduled for 4:00 PM. Both the activity description and the ticket you receive when booking clearly indicate that guests must arrive 30 minutes before their scheduled time. Since your reservation was the last activity of the day, we were no longer accepting additional guests after 4:00 PM. However, you arrived at approximately 4:25 PM. Second, our activity description also clearly states that cell phones and cameras cannot be taken during the activity. This is a safety requirement, as using a phone or camera while operating the equipment can be distracting and may increase the risk of an accident. In the event that the equipment is damaged due to improper use, the corresponding charges may apply. Our guide explained this policy to you, but despite the instructions, you chose to take your phones with you. You were informed that doing so would be at your own responsibility and that if you were seen using them during the activity, the activity could be ended because the safety rules were not being followed. For this reason, we are unclear about your statement that "you were not allowed to take out your phones during the activity to purchase photos" Your phones were with you throughout the activity, despite our instructions not to bring or use them. We also have security cameras at our facility, and the events described above are documented. Additionally, you was seen using the phones during the activity after being specifically instructed not to do so. This is why our guide made the decision to end the activity early. We completely understand that not every experience will meet everyone's expectations, and we are always open to constructive feedback. However, we also believe it is important to clarify the facts when a review contains information that does not accurately represent what occurred. When renting and operating equipment, safety guidelines are in place to protect both our guests and our equipment, and we kindly ask all visitors to respect them. Thank you for your understanding, and we wish you a good day.

Hello Shonetell! Thank you so much for your review. We truly appreciate your feedback, as it helps us improve our service. We will look into what happened and why the waiting time was longer than expected. Providing a comfortable and enjoyable experience for every guest is one of our top priorities, and we will work on improving this aspect. Thank you again for visiting us. We hope you'll give us another opportunity in the future, and we'll do our best to help you feel even more confident riding the jet ski. Wishing you all the best, and thank you again for your support. Blessings!

Thank you very much for your excellent comments. We’re happy to hear you had a great time! A big hug and blessings.

Thank you so much for choosing us! We’re glad you had an amazing time, and we really appreciate your trust.

Thank you so much for choosing us! We look forward to seeing you again soon.