Warner Bros. Tour & Celebrity Homes Tour Package with Shuttle

The day before our reservation, our tour was cancelled by Starline Tours. NO explanation just cancelled. Very disappointing.

They canceled the last minute with no reason given. No apology. Luckily we were able to find tickets last minute or our trip would have been wasted.

Very póor communication on the ad, purchased through Viator, we purchased "vouchers" when the ad did not state so, we would had had to drive 45 miles into downtown LA to get the actual tickets, but would not have been able to attend the event that was my reason for booking in the first place, a Christmas event in the Stars hollow set of Gilmore girls. It took me a few hours to finally get a refund on my purchase.

I booked a bundled tour well in advance through Starline Tours of Hollywood (via Viator), which was later split into a Celebrity Homes Tour at 11:15 AM and a Warner Bros. Studio Tour at 2:00 PM. One day before the tour (Dec 23), I was informed that due to weather their office would be closed and that my Warner Bros. tickets would be emailed to me. Those tickets were never sent, even till now. In their cancelation message (viator) there was no mention at all of any refund or rescheduling for the Celebrity Homes Tour, and despite replying with my email and asking about cancellations and a refund for the canceled bundle, I received no response, no refund confirmation, and no resolution. My entire planned day was disrupted. For a prepaid tour booked well in advance, this level of communication and follow-up is unacceptable

I recommend to visit Warner Brothers Studios, but the tour for the Celebrity Homes is terrible and boring, the guide talked incoherent statements, bus don’t have an awning for sun protection and not offer stop for bathroom use.

The Warner Brothers Studio Tour is something worth doing; for us it was a nostalgic venture to see the sets of many Favorite TV shows dating back to the 60s - for example, the Police department steps that Batman (Adam West) and Robin (Burt Ward) ran up. The cafe set used in filming Friends and the house that the Gilmore Girls lived in were other favorites of my wife. The exhibitions of costumes, equipment and vehicles used in Harry Potter, Batman, Aquaman and Wonder Woman were other highlights and the getting my photo taken sitting on the phone in the oval office was special. I can highly recommend this tour to prospective travellers and holidaymakers. NB - this trip was done in September 2019.

was supposed to be picked up from the hotel. One stood in front of the hotel, rest of the familiy in the reception in due time. No one came with any signs or anything else to show that they were a pickup service. No phone call - nothing. We had to take a taxi to be in time for the tour and asked them why they didn't pick us up. They claimed we weren't there...!!! We had the portier and the receptionists as withnesses, but they claimed we lied...! Ask for å refund, but didn't here a word at all!! Never going to sightsee with them again ever....

Amazing tour, came with my mother and had a blast!!! Warner Bros studios gave a phenomenal tour....excellent. The Starline celebrity homes tour guide was excellent and very knowledgeable. Highly recommended. ****wish they would offer shuttle rides from near by hotels.

I have never had such issues as on this tour. First, we were told we could arrange pickup at our hotel. We would get an email. That never happened. When I called I was told that wasn’t included. I was told to come pick up my tickets then report somewhere else to start the tour. Then told don’t bother they’d send the tickets. Then informed, sorry they printed the tickets already come to the other spot. We didn’t realize we needed to get from the first part of the tour to the Warner Brothers Tour on our own and had to take an Uber. Why couple these tours. We get to Warner Brothers and are told the part of the Tour we had asked about wanting most to do, the TCM portion of the tour was not included in this ticket. We called Starline and they refused to make a change. We had to pay for new tickets to do what we wanted and lost that money. NO attempt was made to help us Whatsoever. Just book the Warner Brothers Tour directly with then the museum. THAT was wonderful. The people could not have been more helpful. Starline’s Customer Service should be renamed NO SERVICE

Great tour - very relaxing and informative tour and Warner Brothers was great with lots to see. Homes were incredible. Worth the money