Turtles Sanctuary in Zanzibar

Thank you so much for your lovely review! 😊 We’re happy to hear that your pick-up and drop-off went smoothly and that you enjoyed spending time with the turtles. They are truly beautiful and graceful creatures — although, as you discovered, they can sometimes get a little too friendly! 😂🐢 Thank you for choosing Mo Tours & Safaris. We hope to welcome you again for another great Zanzibar experience! Warm regards, Mo Tours & Safaris

Thank you for sharing your concerns regarding turtle welfare in Zanzibar. We understand that animal welfare is an important issue and we respect your decision based on what you personally observed and experienced. However, from the details in your review, your visit and arrangements at the aquarium were not booked or organized through Mo Tours & Safaris. Therefore, the experience described does not reflect a service provided by our team. We always aim to provide our guests with clear information and properly arranged experiences through the services booked with us. If you did have a confirmed booking directly with Mo Tours & Safaris, please feel free to contact us with your booking details so we can review it accordingly. Kind regards, Mo Tours & Safaris

Thank you for your feedback. We’re sorry the experience did not feel positive for you. The turtles’ welfare is a top priority for us, and we follow strict guidelines to protect them and their natural environment. Your comments are appreciated and will help us continue improving.

Thank you for taking the time to share your feedback. After reviewing your comments, it appears that this experience was not related to our company. We believe the review may have been posted under the wrong provider. We kindly ask if you could please remove this review from our page and share it with the correct provider who delivered the service you described, so they can properly address your concerns. Thank you for your understanding, and we wish you all the best.

Thank you for your thoughtful review. We’re happy you found swimming with the turtles to be a special experience, and we understand how the setting may feel less authentic for guests expecting a fully natural environment. When it comes to feeding, our team always gives guidance to help prevent the turtles from becoming overly excited, which can lead to accidental bites. Your feedback helps us improve how we communicate and manage these interactions, and we truly appreciate you taking the time to share it.

We really appreciate you taking the time to leave this feedback. We’re sorry your visit felt overwhelming — it should be a peaceful and memorable experience, not chaotic. Crowd levels and flow through the cave are things we’re actively working to improve, and your comments help us see where adjustments are needed. Your concern about the feeding behavior and safety is also very important to us, and we’ll be addressing this with both our staff and guests. We’re glad the turtles still made a positive impression, and we hope you’ll visit again so we can provide the experience you were expecting.

Thank you for sharing your feedback. We are truly sorry that your experience did not meet your expectations and we understand that the unusually high number of visitors during the Christmas holiday period may have caused discomfort. During Christmas, an unexpected situation occurred due to a significantly higher influx of visitors than usual, which is very different from our normal daily operations. This resulted in longer waiting times and a higher concentration of people at certain moments, and we acknowledge that this affected the overall experience. We would like to clarify that the well-being of the turtles is our highest priority. They live in a protected natural environment, monitored by specialists, and are not kept in captivity for exhibition purposes, but rather within a regulated space dedicated to their conservation. We are very sorry that the visit gave you a different impression, as animal mistreatment is never permitted or tolerated. We take this kind of feedback very seriously and are already reviewing measures to improve visitor flow management during peak seasons, ensuring a more respectful experience for both visitors and the natural environment. Thank you again for taking the time to share your comments, which help us continue improving.

Vielen herzlichen Dank für Ihre freundliche Bewertung! Es freut uns sehr zu hören, dass Sie das Erlebnis genossen haben und mit der Organisation sowie dem Transport zufrieden waren. Die Schildkröten sind wirklich faszinierend, nicht wahr? Wir hoffen, Sie bald wieder in Sansibar begrüßen zu dürfen! Herzliche Grüße, Mo Tours & Safaris Team

Dear Karen, Thank you so much for sharing your experience at Salaam Caves! We’re glad to hear you had fun feeding the turtles and enjoyed the facilities available after the tour. We appreciate your suggestion about arriving early to make the most of the experience — that’s a great tip for future visitors! We’re always working on improving our service, and your feedback helps us a lot. We hope to welcome you again soon for more unforgettable moments in Zanzibar! Warm regards, Mo Tours & Safaris Team

Thank you so much for your kind words! We're thrilled to hear that your excursion guide made a great impression and helped enhance your visit with informative and engaging commentary. We’re glad you enjoyed the journey to the caves and appreciate you taking the time to share your experience. We hope to welcome you back on another adventure soon!