C
Go Sydney Shuttle highly recommended
Easy pickup by Edward with Go Sydney Shuttle sign, and very smooth, timely transport to hotel at Sydney Harbour Quay.
Sydney Port Arrival Transfer: Cruise Port to City Hotel
+9 photos
At a glance
- Duration
- 15 min–30 min
- Price from
- $26 / person
- Location
- Sydney, Australia
- Rating
- 3.9 / 5 · 99 reviews
- Group
- Small group, up to 9
- Cancellation
- Free cancellation
- Hotel pickup
- Available
- Confirmation
- Instant
- Ticket
- Mobile or paper ticket accepted
- Operator
- Go Sydney Shuttle
Description
Pre-book a shared shuttle from your Sydney cruise terminal to your CBD hotel. Avoid the hassle of finding a taxi after disembarkation—your professional driver will meet you at the terminal, assist with your luggage and provide a comfortable journey to your hotel. By choosing a shared shuttle, you can enjoy reliable, friendly service in a modern vehicle while sharing the cost with other travellers.
Tour Options
What's included
Included
One-way shared transfer from cruise port terminal to City hotel
Transport by air-conditioned minivan
All taxes, tolls and service fees
Not included
Gratuities
Transportation to/from attractions
Pickup Locations & Times
Supplier will provide your pickup time after your booking is made. Pickup time will be emailed a day before the travel date.
Traveller Ratings
3.9
99 reviews
Important Information
- Infants are required to sit on an adult’s lap
- Infants and small children can ride in a pram or stroller
- Public transportation options are available nearby
- Suitable for all physical fitness levels
- Passengers must provide the following information at time of booking: ship name, docking and disembarkation time, hotel name
- Collapsible wheelchairs with removable wheels can be accommodated providing the passenger is accompanied by someone who can assist them board and disembark
- The duration of transfers are approximate, the exact duration will depend on the time of day and traffic conditions
- Each traveller is allowed a maximum of 1 suitcase and 1 carry-on bag. Oversized or excessive luggage (e.g. surfboards, golf clubs or bikes) may have certain restrictions, please inquire with the operator prior to travel to confirm if your excess luggage is acceptable
Cancellation
For a full refund, cancel at least 24 hours before the scheduled departure time.
1+ days before100% refund
0–1 days before0% refund
Frequently asked questions
How long does Sydney Port Arrival Transfer: Cruise Port to City Hotel take?
Sydney Port Arrival Transfer: Cruise Port to City Hotel lasts about 15 min–30 min.
How much does Sydney Port Arrival Transfer: Cruise Port to City Hotel cost?
Prices start at $26 per person for this Sydney experience, booked through Viator with the price shown before checkout. There is 1 booking option, so the final price depends on the option you choose.
Can I cancel Sydney Port Arrival Transfer: Cruise Port to City Hotel for free?
Yes. Cancel at least 1 day before the start for a full refund. Later cancellations are non-refundable.
Is hotel pickup included?
Yes, pickup is offered. Supplier will provide your pickup time after your booking is made. Pickup time will be emailed a day before the travel date. Pickup points include Overseas Passenger Terminal, White Bay Cruise Terminal.
Is this a private or a group tour?
It is a small-group experience with a maximum of 9 participants.
Is the tour suitable for children?
Infants are required to sit on an adult’s lap Infants and small children can ride in a pram or stroller
Is the tour wheelchair accessible?
Collapsible wheelchairs with removable wheels can be accommodated providing the passenger is accompanied by someone who can assist them board and disembark
Will my booking be confirmed immediately?
Yes, bookings are confirmed instantly.
Reviews(99)
J
Shuttle Servive
The Go Sydney Shuttle worked perfectly. Alex was there to pick us up at the cruise terminal and take us to our hotel. The company communicated with us when we had questions in a timely manner. I highly recommend this company and Alex.
H
Sydney Port to Hotel
Great service! Driver got us from port to Hotel safely and quickly. This enabled us to get out and see more places on a limited time schedule.
M
Sydney Harbour
Everything went as planned. Excellent service, courtesy and punctuality of the driver. Impeccable vehicle
E
Hotel Tansfer
Great service and safe driiver delivered us to the hotel. Pleasant driver provided area information.
J
Great experience!
Great and on time, easy to communicate and prompt at responding! I would go with them again for future trips.
V
Go Sydney Tour Company service from Cruise Ship to Hotel transportation
We have been travelling since December 11 and on December 29, we were attempting to leave a cruise ship and go to our hotel for the remainder of our trip of 10 family members, I placed an order for 2 vans to hold 5 people each. We reported on multiple communications that we had 2 - 3 pieces of luggage per person. And, I reported repeatedly in communications that several people were fairly large people with some difficulty walking. So, my goal was to provide a very comfortable ride for all of my family of 10 people and to accommodate the luggage issues. The pick up time was to be at 10 a.m. The van arrival after multple request for an ETA, was 10:27 a.m. The cruise terminal was trying to get us to go outside and wait while they prepared for incoming visitors. The Go Sydney Tour company decided to switch our ride from TWO VANS for 5 people to ONE van that was supposed to hold 12 people. It did not hold my 10 family members comfortably. And, the driver insisted in adding an eleventh person who was not going to our destination. So I was forced to hire an Uber and send 3 of my family members separately to the Four Seasons Hotel. When I complained to the tour operator, he argued that the van was permitted to be combined without any notice and that it was a shared van for 12 people and "sorry everyone was not comfortable". I was charged for two vans at $105 each. When I reported my dissatisfaction to the headquarters, they told me they are permitted to combine 2 separate reservations without notice and that the terms were ONE piece of luggage person. Further the person stated I should have been charged extra due to the fact that I had more than 1 bag person and basically, I am lucky I did not get that extra charge. I paid $210 total and I paid Uber an additional $25 to get my family members to the hotel. I requested a refund or at least a discount on one of the two vans and was promptly told NO and feel free to write a review that they will be compelled to address. So, that is my review. Of the 14 different Viator rides/tours that I have booked on my current trip, this one has been disappointing to say the least. The rest have been pleasant and worth booking through Viator. I still have 4 more events for the remainder of my travel. 3 of them are transportation requests to the airport and I don't want to experience the same disregard for my specific requests that are always very clear upon making the reservations as well as well planned communications with the tour operators.
Operator response
This booking was for a shared shuttle service, which is a lower-cost option than a private transfer. The expectations described relate to a private transfer, which was not booked or paid for. Despite the group arriving with far more luggage than the 1-suitcase-per-person allowance stated on the voucher, everyone was transported and no excess luggage charges were applied, although they normally would be. As this is a shared shuttle, passengers may have different destinations. Some members of the group chose to leave earlier for a tour, which was unrelated to the shuttle service. There were sufficient seats available at all times. The service was delivered as booked. Most of the group was lovely; unfortunately, one individual’s expectations did not align with the shared service selected.
H
Unacceptable wait
Not used because 3 hrs waiting plus very overpriced. Port-hotel only 18 miles. I hope my two scheduled tours are with a more serios operator. Thanks
Operator response
This review is misleading. Prior to arrival, the guest confirmed that she would be disembarking at 10:00 am and the shared shuttle was scheduled accordingly. On the day, she disembarked at 7:00 am and requested immediate pickup. Shared transfers operate on fixed schedules and cannot depart early on demand. The next available service was within 20 minutes, not 3 hours. Pricing is clearly displayed at the time of booking. If the price or service type is unsuitable, we recommend not proceeding with the booking.
F
Transportation from Cruise Terminal to Sydney Central Business District
Perfect Arrived on time Clean mini van Driver was professional and very courteous Would definitely recommend this company
K
Just Ok
They kept telling me that I put down the wrong dock for pick up. Tell you the truth I pay little attention to this and really was not aware where we were docking. This frequently changes. Not sure why you didn't know where the ship would dock in Sydney - not like there were a lot of ships that day. In any case I changed to the personal pick up and it was ok. But the charges to go about 5 blocks were crazy. Seriously if you don't want to pick someone up and take them to a hotel that is close - do not offer it. If I was younger, I would have walked. This has not happened on previous pickups using Viator. I am disappointed.
Operator response
Thank you for your feedback. We’d like to clarify that all pricing and pickup details are fully transparent at the time of booking, and we encourage customers to review these carefully to ensure the service aligns with their expectations and budget. If the cost of a short-distance transfer feels too high, it may be best not to book, as prices are set in advance and visible before checkout. Regarding the pickup location, it’s important to note that Sydney has two cruise ports—Overseas Passenger Terminal (Circular Quay) and White Bay Cruise Terminal—which are located in completely different parts of the city. Because of this, the distance to the hotel and the fare can vary significantly depending on which port the ship uses. This is why we rely on the docking information provided by the customer. When the wrong port is given, it makes coordinating the transfer difficult and can affect the logistics and cost. We’re glad the personal pickup ultimately worked out, but double-checking port details and selecting a service that matches your needs is the best way to avoid any issues. Thank you again for sharing your experience.
Compare similar tours in Sydney
- Lowest price: Sydney Port Arrival Transfer: Cruise Port to City Hotel — $26
- Best rated: Blue Mountains Day Tour Including Parramatta River Cruise — 4.7 (1,750 reviews)
- Shortest: Sydney Port Arrival Transfer: Cruise Port to City Hotel — 15 min–30 min
| Tour | Duration | Rating | Price | |
|---|---|---|---|---|
| Sydney Port Arrival Transfer: Cruise Port to City Hotel | 15 min–30 min | 3.9 (99) | $26 | |
 Sydney and Bondi Big Bus Hop-on Hop-off Tour with Optional Cruise | 1h 20min–1h 30min | 4.0 (2,853) | $54 | View |
 Blue Mountains Day Tour Including Parramatta River Cruise | 10 hours | 4.7 (1,750) | $75 | View |
 Sydney Harbour 3-Course Early Dinner Cruise from Darling Harbour | 1h 45min | 4.2 (1,232) | $92 | View |
 Sydney Whale-Watching Cruise Including Lunch or Breakfast | 4 hours | 4.5 (923) | $64 | View |
 Sydney Harbour Sightseeing Cruise Morning or Afternoon Departure | 1h 30min | 4.7 (871) | $28 | View |
 Sydney Harbour Discovery Cruise Including Lunch | 2h 15min | 4.6 (633) | $56 | View |
from$26
3.9(99) Free cancellation