Srinagar Splendors: A Private City Tour

Dear Mr. Dan, Greetings from Agora Voyages. We are sorry to hear that your experience did not meet your expectations. We would like to clarify that your reservation was booked as “Srinagar Splendors: A Private City Tour (Car Only)”. As clearly stated in the booking confirmation, this package did not include a tour guide, and the driver was specified as having basic English proficiency. We also clearly mentioned that the driver would remain with the vehicle while you explored the sightseeing places independently, as this was a car-only booking. Regarding the pickup, our driver reported on time at the hotel and informed the reception that he had arrived. He was waiting in the designated parking area and also informed our team accordingly. We had shared the driver's contact details with you through the Viator dashboard and via WhatsApp. However, we did not receive any call or message from you or the hotel reception regarding difficulty locating the driver. After waiting for a few minutes, the driver returned to the reception and was then able to locate you. We take your other concerns very seriously, particularly regarding the shopping stops you mentioned. Our tours are not intended to pressure guests into visiting shops or making purchases, and we are reviewing this matter with our local operations team. We also regret any inconvenience you experienced during the tour. We appreciate you sharing your feedback, as it helps us review our operations and improve our services. Warm regards, Shashi Gupta & Team Agora Voyages OPC Pvt. Ltd.

Dear Ms. Kate, Thank you very much for your wonderful review. We are delighted to hear that you enjoyed your time in Srinagar and were able to experience both the city's famous landmarks and some of its hidden gems. Our guides take great pride in sharing their local knowledge and ensuring that guests gain a deeper understanding of the destination beyond the usual tourist sites. It was our pleasure to be part of your Kashmir journey, and we truly appreciate your kind words about the guide and driver. We hope to welcome you back to India again in the future for more memorable experiences. Warm regards, Shashi Gupta Agora Voyages Pvt. Ltd.

Dear Ms. Anusha, Thank you for your kind review. We’re delighted to hear you enjoyed the Srinagar city tour and that Amir and the driver made your experience memorable. Your appreciation truly means a lot to us. We look forward to welcoming you again. Warm regards, Shashi Gupta

Dear Sami_R, Thank you for sharing your feedback. We sincerely apologize for any discomfort you experienced during your tour. Your satisfaction is our top priority, and we regret that the guide’s approach did not meet your expectations. We were unable to locate a tour booking under your name in our records to verify the details of the guide assigned to your service. Please note that we do not instruct our guides to request reviews from guests. However, we have addressed this matter with our team to ensure a more professional and seamless experience for future travelers. We appreciate your kind words about the driver and are glad he was able to provide support during the tour. Regarding the video review, we assure you that if any video was recorded by the guide, it will be deleted and will not be published by the guide, our local office, or our company. Your feedback is invaluable in helping us improve, and we hope to have the opportunity to offer you a better experience in the future. If there’s anything more you’d like to share, please feel free to reach out to us. Best regards, Shashi Gupta & Team Agora Voyages Pvt. Ltd.

Dear Mr. Joseph, Thank you for sharing your wonderful feedback! We are thrilled to hear that your experience at Dal Lake was truly memorable and that you enjoyed the Srinagar Splendors private city tour. Shafi will be delighted to know that his efforts and knowledge made your tour special. Your satisfaction is our priority, and we’re glad that Shafi ensured you had a fulfilling experience. We hope to welcome you again on another unforgettable journey! Warm regards, Shashi Gupta

Dear Mr. Paul, Thank you so much for sharing your experience! We're thrilled to hear that you enjoyed your full-day tour of Srinagar and that Shafi made the day even more memorable. Exploring the local markets, tasting fresh fruits, and discovering the rich culture of the old city with its mosques and temples is indeed a unique experience. It's wonderful to know that Shafi could help fulfill your travel dreams and showcase the beauty and diversity of Srinagar. We hope to welcome you back for more adventures in the future! Warm regards, Meenakshi & Team Agora Voyages

Dear Mr. Dinesh, Thank you for taking the time to share your experience on the "Srinagar Splendors: A Private City Tour." We are thrilled to hear that you enjoyed exploring the highlights of Srinagar and the Shikara ride. Your recommendation means a lot to us, and we’re delighted that we could be a part of your journey through the beautiful city of Srinagar. We hope to have the pleasure of welcoming you on another adventure with us in the future. Best Regards, Shashi Kant Gupta Director Agora Voyages OPC Pvt. Ltd.

Dear Syed, Thank you for sharing your wonderful experience with our "Srinagar Splendors: A Private City Tour" on Viator. We are delighted to hear that you enjoyed your trip and found our driver, Mr. Tariq, to be cooperative and helpful. It is our top priority to ensure our guests have a memorable and enjoyable experience, and your positive feedback motivates us to continue delivering exceptional service. We look forward to welcoming you on another journey with us in the future. Best regards, Shashi Gupta

Dear Shanmugam, We have thoroughly investigated the issue you raised regarding the guide during your recent tour in Srinagar. Upon review, we found that the same guide was assigned to accompany you for three consecutive days. However, on the second day of the tour, there was a change in the itinerary from Pahalgam to Srinagar. The guide informed you in advance that it would be the first day of the yatra (pilgrimage), and heavy traffic was expected. He specifically mentioned that the traffic situation could worsen the next day due to the yatra and Eid holiday. We regret that we did not receive any response from you regarding this message, as we always appreciate open communication with our customers. The issue arose on the last day of the trip when you requested the guide to help you purchase wine. The guide respectfully explained that it was against his religious beliefs to engage in such activities and he would neither discuss nor visit a wine shop. After the drop-off, you proceeded to visit the wine shop with the driver and subsequently lodged a complaint about the guide. We kindly request that you respect the religious beliefs of others and refrain from making complaints after availing their services solely due to personal preferences or ego-related matters. We apologize if there was any lack of communication or commentary from the guide during the tour. We take your feedback seriously and will address it with the guide to ensure improvements in their service. We appreciate your understanding and hope that despite this experience, you will consider giving us another opportunity to serve you in the future. Best regards, Meenakshi