Sky High Thrills Parasailing Experience

Thank you for your great review! 🪂🌊 We’re thrilled to hear you found the parasailing experience thrilling and fun — there’s nothing like being up in the air taking in those incredible views! We hope to see you again soon for another unforgettable adventure in Punta Cana! 😊

Thank you for sharing your feedback. We’re truly sorry to hear that your parasailing experience did not meet your expectations, and we appreciate the opportunity to clarify a few points. We sincerely apologize for the long wait time on the beach. Delays can occasionally happen due to weather conditions, sea traffic, or operational logistics, but waiting that long is not the experience we aim to provide, and we understand how frustrating that must have been. Regarding the parasailing itself, flights are weather- and safety-dependent. Height and duration can vary based on wind conditions to ensure a safe experience. Safety always comes first, even if that means a lower altitude than expected. We’re also sorry if you felt rushed or that communication from the crew was lacking. That is not the level of service we expect from our team, and we will review this internally to improve guest interaction and overall experience. Your feedback is important to us, and we thank you for taking the time to share it.

Thank you for taking the time to share your concerns. We take feedback seriously, but we must clarify several points, as much of what is written here is inaccurate or misleading. Parasailing booking: The individual you refer to as “Free Willy” is a licensed SeaPro representative, and your own message confirms this, as the issue was reviewed and the USD 20 difference was immediately refunded the very next day. There was no scam involved, and the situation was resolved promptly and professionally. Prices can vary depending on promotions, location, or discounts, and this was clearly explained and corrected once verified. Payment methods: Cash discounts are common across the Dominican Republic due to high card processing fees. This is not hidden, nor is it unethical, and guests are always free to pay by card if they prefer. Deep sea fishing trip: Deep sea fishing is a shared charter, not a private one, and this is clearly stated at the time of booking. Rod rotation depends on conditions, fish activity, and group dynamics. Rougher seas can affect how rods are shared, but the trip was not “forced”—conditions were within operational safety limits, otherwise the trip would have been canceled, as we routinely do when conditions are unsafe. Regarding drinks, the standard inclusions are local beer, soft drinks, and water. Wine and rum availability depends on the specific vessel and charter type, which is explained before booking. Overcrowding & fumes: All our boats operate within legal capacity limits and safety regulations. Diesel smell can occasionally occur on fishing vessels due to wind direction and engine placement, but this does not indicate negligence or danger. Finally, we find it important to state that Hyatt continues to partner with SeaPro precisely because of our transparency, safety standards, and willingness to resolve issues when they arise—as demonstrated by the immediate refund you received. We regret that this experience did not meet your expectations, but the claim that we are dishonest or unsafe is simply not accurate.

Thank you so much for your wonderful review! 🌊🪂 We’re thrilled to hear that your parasailing experience with SeaPro was so peaceful and memorable—especially being able to fit it perfectly into your last day before catching your flight. That’s exactly the kind of smooth, stress-free experience we aim to provide. We’re also glad you enjoyed the photos and felt safe and well taken care of throughout the adventure. Cesar will be so happy to hear your kind words—he truly is a gem! Thank you for choosing SeaPro, and we hope to welcome you back for another beautiful experience in Punta Cana someday. 💙

Thank you so much for your amazing review! 🌴🪂 We’re thrilled to hear that parasailing was everything you hoped for and more. Flying high over the Caribbean and that splash of water at the end really makes it unforgettable! 😄🌊 We’re so happy you and your husband loved the experience, and we hope to see you again soon for another adventure in paradise!

Thank you so much for sharing your experience! 🌊🪂 We’re thrilled to hear you had such a phenomenal time parasailing and that the views from above left you saying “wow!” — they truly are unforgettable. Our crew will be very happy to know you felt safe and well-guided throughout the experience. It’s great to hear that everyone on board wanted to go again — that’s the best compliment we can receive! We hope to welcome you back for another amazing flight over Punta Cana’s beautiful waters.

¡Muchas gracias por compartir tu experiencia! ☀️ Nos alegra saber que disfrutaste del parasailing y que te sentiste tranquilo con nuestras medidas de seguridad. En SeaPro, la seguridad siempre es lo primero, y preferimos reprogramar antes que poner en riesgo la experiencia o la seguridad de nuestros huéspedes. Nos alegra que al día siguiente todo haya salido perfecto y que pudieras disfrutar de las increíbles vistas del océano desde las alturas. 🌊🎈 ¡Esperamos verte pronto para vivir otra aventura inolvidable en Punta Cana!

Thank you for taking the time to share your feedback! 🌊 We're glad to hear you enjoyed the dives overall and that our dive master was able to assist you — especially with getting back on the boat comfortably. It’s also great to know you found the ladder and sea conditions to your liking. 🤿 We understand that near-shore diving may feel less adventurous compared to more distant sites. Our dive site selection is often based on weather and sea conditions to ensure safety and the best possible experience for everyone. For future dives, please feel free to let us know your preferences in advance — we offer a variety of sites, including deeper or more advanced locations with more dramatic reef structures. 🐠🌴 Thank you again for diving with us, and we hope to welcome you back for another underwater adventure — maybe one with a bit more exploration next time! 🚤💙

Thank you so much for your review! 🌟 We’re happy to hear that you really enjoyed the parasailing experience—it’s always such a thrilling adventure with those incredible views from above. 🪂🌊 We’d like to clarify that this activity is not a private trip; the boat carries several guests at once, which sometimes means waiting onboard while others take their turn. We understand this can feel longer than expected, but we’re glad you at least got to enjoy the beautiful coastal views while relaxing on the boat. Your feedback is valuable, and we’ll continue working on making the waiting time as comfortable as possible. We hope to welcome you back for more adventures soon! 🌴