Skip the Line: The Tortoise Ranch Reserve Admission Ticket

Dear Sultan of Travel, Thank you for sharing your feedback with us. We’re very happy to hear that you enjoyed the opportunity to see the giant tortoises, one of the truly unforgettable experiences in Galápagos. We’re sorry for the confusion regarding the guide fee. We always aim to make all costs and inclusions clear before the tour, and we take your comment seriously. We will review how this information is presented in our tour description to make sure there is no misunderstanding for future travelers. Thank you again for bringing this to our attention and for choosing Nature Galápagos & Ecuador. Warm regards, Nature Galápagos & Ecuador Team

Hi Raquel Thank you so much for your lovely review! We’re very happy to hear that you enjoyed your visit to El Chato Reserve and that the experience was easy and convenient for you. Seeing the giant tortoises in their natural habitat and exploring the lava tunnels are definitely some of the most special experiences on Santa Cruz Island. We truly appreciate your recommendation and hope you enjoyed the rest of your time in the Galápagos Islands. We would be delighted to welcome you again in the future! Regards from Nature Galápagos & Ecuador Team

Thank you so much for your detailed and lovely review, Meredith! We’re really happy to hear that you enjoyed the experience and that you found everything easy and without long lines 😊 You’re absolutely right! Many times visitors can purchase tickets on site without any problem. We offer the pre-booked / skip-the-line service mainly for travelers who prefer to have everything arranged in advance and want complete peace of mind, especially during high season or on tighter schedules. Some guests simply feel more comfortable knowing everything is secured before they arrive. We truly appreciate you sharing your experience, and we hope to welcome you again in the future!

Hola Harry, ¡Muchas gracias por tu comentario! Nos alegra muchísimo saber que disfrutaste de este lugar y tuviste la oportunidad de observar las tortugas gigantes en su hábitat natural. Los túneles de lava son realmente una experiencia mágica y única en Galápagos. Esperamos que vuelvas pronto para seguir descubriendo más maravillas del archipiélago. Un cordial saludo, El equipo de Nature Galápagos & Ecuador

¡Muchísimas gracias por compartir su experiencia! Nos alegra saber que el viaje fue inolvidable y que pudieron disfrutar plenamente de la magia de las Islas Galápagos. Comentarios como el suyo nos motivan a seguir ofreciendo experiencias personalizadas y memorables. ¡Será un placer darles la bienvenida nuevamente en el futuro! THE NATURE GALAPAGOS & ECUADOR TEAM

Dear Fernanda Oi! Que bom que você gostou do passeio e das tartarugas gigantes — elas realmente impressionam! Fico feliz que tenha aproveitado o lugar e os serviços também. Espero que volte para mais momentos especiais aqui com a gente! Abraços,

Hei, tusen takk for at du delte opplevelsen din så ærlig. Vi er virkelig lei oss for at dere følte det slik. Vi forstår godt frustrasjonen over å forhåndsbetale med forventning om bekvemmelighet, og så oppdage uventede tilleggskostnader eller lignende priser på stedet. Det er aldri vår intensjon at noen skal føle seg lurt, og vi setter stor pris på at du tok deg tid til å si ifra. Vi skal se nærmere på hvordan prisinformasjonen vises på plattformer som Tripadvisor, slik at alt blir så tydelig som mulig fra starten. Målet vårt er alltid å gi besøkende en positiv og gjennomsiktig opplevelse – og dine ord hjelper oss til å bli bedre. Takk for at dere besøkte oss, og vi ønsker dere mange flere fine opplevelser videre på reisen!

Hi Russ, Thank you so much for taking the time to share your experience! We’re thrilled to hear that you enjoyed your visit to El Chato 2 and had the chance to see so many giant tortoises up close. It truly is one of the best spots in the Galápagos to appreciate these amazing creatures in their natural habitat. We're also glad to know it stood out compared to other tours. We hope to welcome you again on a future adventure in the Galápagos or mainland Ecuador! Warm regards, Nature Galapagos & Ecuador Team

Dear Linda, We apologize for any confusion regarding your booking and appreciate you contacting us for clarification. We'd like to confirm that the tour you booked is exclusively for admission to the venue and is designed to be a self-guided experience. This means a guide isn't assigned to personally accompany you during your visit. The admission cost was paid upon your arrival. The additional $20.00 you mentioned is for the service of a guide, which isn't part of the tour package you selected. We understand that information can sometimes be a bit confusing. That's why we always recommend checking the reservation link, where all the details about what each tour includes and doesn't include are clearly specified. You'll find all the information you need there. We hope this clarifies things Best regards Fernanda

"Wow! What an incredible moment to witness! We're so happy you shared this amazing experience with us. We strive to provide memorable tours, and it sounds like we succeeded. Thank you for your fantastic review!"