Skip the Line Alhambra Guided Tour

My husband I had booked tickets on the OFFICIAL Alhambra site months in advance. When my daughter decided to join us I was desperate to add a ticket and chanced upon the "Walker Tours" site that was sponsored in Google search. It looked official (my bad for not double checking) and I found availability for the same day we had booked. I received a confirmation of payment (inflated price) and that tickets would follow. Well, guess what, similar to other reviewers, the tickets never arrived by email. And I received zero response when I contacted them by email or text or WhatsApp. (At this point I had read other reviews and was resigned to it being a scam/fraud.) A few nights before, an email arrived from Pancho Tours saying that there was now no availability and asking about rescheduling. (No mention of "Walker Tours". ) Although ZERO response to any further emails, I did get a refund for the ticket - less about $10 due to exchange rate fluctuations, which I consider the cost of a lesson to double check. I guess they hope customers just won't follow up? SILVER LINING - the lovely hotel front desk person suggested going on the Alhambra website the night before as they post cancellations and I was able to grab a ticket for my daughter. Thank you to the Hotel Guadalupe! (Conveniently located across from the Alhambra.) PS Shame on Google search for allowing scams like this to pop up as 'sponsored'.

I booked this tour 2 months in advance. I received a confirmation email and my card was charged. When I arrived in Granada I was told that they were unable to secure tickets to the Alhambra and the tour was cancelled. This was supposed to be my birthday trip with my family. I was shocked that I was never notified prior to arriving in Granada. Do Not Book with Pancho Tours.

It would be ridiculous to go to Granada without seeing the Alhambra, which must be one of the wonders of the post-classical, pre-modern world. This tour will do right by you telling you about the plants, architecture, and history of the Alhambra. While the tour makes the hike up to the tower optional, you really do not want to miss it, and the tour will give you time to make the climb and come back down. I'd probably give this a 4.5 if Viator did half-stars, since the guide would occasionally slip up on some words, but nothing that detracted from our enjoyment. It's possible there's a better Alhambra tour out there, but you really can't go wrong by picking this one.

Excellent Highly recommended, the guide very trained and friendly, with headphones we could listen Perfect, the guide gave his explanation in Spanish and English

It was supposed to be something very special, but the guide... She never introduced herself. Her English was bad and broken. She was moving without any sign in her hand, so we always were on the brink of losing her. And, finally, she was so boring that we even didn't make to the end of the tour. Alhambra deserves better!

The tour started off badly - we waited right at the map as advised until after our start time. No one came up to us. The info staff also had no idea who our tour guide was. Eventually we saw a group and asked if it was our tour, and it was! The leader did not have any sign, nor did he come over to where we were obviously waiting. We would have waited as the tour went right by us! The tour itself was very good, but logistically there are issues with anyone with a stroller, because they have to leave it at one place and then go back and fetch it. This cost us quite a bit of waiting time. Not their fault, just the system.

We booked a tour online, when we arrived it appeared to be overbooked, but it turned out ok. The guide knew what she was talking about and we had a very interesting tour, well worth a visit.