See 15+ Top Sights Paris Tour with Fun Guide, (Walking and Metro Tour)

We're sorry to hear that you were disappointed. We'd just like to clarify that all of our tours and attraction tickets are timed and are valid only for the specific departure that has been booked. We are always happy to help when unexpected situations arise, and whenever possible we do our very best to offer alternative options. Unfortunately, on this occasion your scheduled tour was the last departure of the day, so there wasn't a later tour available for you to join. As the attraction tickets are also timed, we were unable to transfer them to a different time. We also offered two alternative tours as a gesture of goodwill, but we understand these weren't suitable for your plans. We do appreciate your feedback, as it has prompted us to review our policy for guests who arrive late. While we always want to be as accommodating as possible, we also have a responsibility to the other guests who arrive on time. Delays and last-minute changes can affect the guide's ability to focus on delivering the best possible experience for everyone in the group. We're sorry we couldn't accommodate your request on this occasion, and we wish you all the best in your future travels.

Thank you for taking the time to leave your feedback. We are genuinely sorry that the experience did not meet your expectations. We would, however, like to clarify a few points. The tour you originally booked was our 3-hour experience, not a 5-hour tour. Due to the exceptional heatwave in Paris that day, we moved the start time from 2:30pm to 3:00pm and, as a gesture of goodwill, upgraded you free of charge to our longer tour. For this reason, we are surprised by your comment that the tour was shortened, when in fact you received a longer experience than the one you had booked. The extreme temperatures meant our guide adapted the route to keep the group in the shade where possible and included additional comfort breaks to ensure everyone's safety and well-being. These decisions were made with our guests' best interests in mind during unusually hot conditions. We are sorry to hear that you felt the commentary and communication did not meet your expectations. We take this feedback seriously and will discuss it with the guide to ensure that information and the itinerary are always communicated clearly. Finally, regarding your comment that you received no response from us, we did receive your message and replied. In your correspondence you requested a refund and indicated that you intended to leave a negative review if one was not provided. While we always welcome honest feedback, we believe reviews should reflect the experience fairly rather than be linked to the outcome of a refund request. We appreciate your feedback and wish you all the best in your future travels

Thank you for your feedback. We’re sorry to hear the tour wasn’t what you expected. Our tour is designed to help guests see more of Paris in a limited amount of time by combining walking with the Métro. Rather than spending hours walking between distant landmarks, we use public transport to connect the city’s major highlights efficiently. This allows us to cover many more iconic sights than would be possible on foot alone. That said, we understand this style of tour isn’t for everyone. We appreciate your comments and will continue looking for ways to make the balance between transport, sightseeing, and historical storytelling even better. Thank you again for joining us, and we wish you all the best on your future travels.