Schindlers Factory Museum Walking Tour

Thank you for the kind words. We are thrilled we were able to make your visit comfortable and informative. It is an important part of history to convey and we are glad we were able to positively add to your experience.

The start time of the tour was communicated via WhatsApp the day before. Tickets to the Schindlers factory are timed and only work within 15min of the time stated on the ticket. You were late, as you said via WhatsApp you were to be 10-15 min late. The guide delayed the whole group by 22 minutes waiting for you. Your tickets were scanned and punched through so you would be able to enter upon your delayed arrival as it had to be done so within 15 minutes. You were late by 27 minutes. We have WhatsApp messages to show when you arrived exactly. The museum reception does not allow for tickets to be deposited and picked up by tourists. You did not purchase tickets to the musem you purchased a tour which starts at a specific time. The guide waited 22 minutes holding the group back. Of course you cannot expect the guide to answer the phone while guiding the group through the exhibition it is simply not fair to everyone who came on time. When the tour finished, you approached aggressively, calling the guide a cheat, a thief in the museums lobby even though due to your own fault you did not attend the tour. You insulted Polish people, called the guide a prick. Around here people take responsibility for their actions and mistakes and you being late to the tour is nobody’s fault but your own. Not blaming others for your own mistakes is a sign of that “bigger” person. We wish you all the best in your future travels.