I rented the bikes for 8 hours! The battery on one of the bikes almost ran out after 5 hours. My bike basically stopped working except for a little bit. We brought the bikes back and the guy at the store did not offer a new bike, or any other assistance! I would have had to peddle myself for 3 hours!!!! Rent them for a shorter time. It was a great experience, but not worth the money for 8 hours! Viator should rethink this. I am not happy at all!!!
We’re truly sorry your e-bike experience fell short, especially after booking an 8-hour rental. We apologize that the battery ran low and that our team didn’t offer a better solution when you returned. We’d love the opportunity to make this right and provide the experience you expected—please consider giving us another chance on your next visit!
