Rome to Civitavecchia port - Private Transfer

Dear Ms Deborah, thank you so much for taking the time to leave such a wonderful review! We are delighted to hear you had an excellent experience with your private transfer from Rome to Civitavecchia port. It's fantastic to know that the driver Luca provided professional service, arrived early, and made your journey comfortable in our Mercedes Van. We greatly appreciate your high recommendation! We hope to have the pleasure of serving you again in the future. Grazie!

Dear Jamiece, that's fantastic to hear! Thank you so much for taking the time to share your positive experience. We're thrilled that your private transfer from Rome to Civitavecchia port was a great experience" and that everything went smoothly, Your "highly recommend!"" means a lot to our team! We look forward to the pleasure of welcoming you again in a not too distant future. Grazie!

Dear Ms Sharon, thank you for the "Excellent" review! Punctuality is key, so it's great that your driver was on time, and that the ride was comfortable, ensuring you arrived at your cruise ship right on schedule. We appreciate you choosing us and we look forward to welcoming you again in a not too distant future. Grazie!

Dear Ms Mary, That's wonderful to hear! Dealing with delayed luggage is certainly stressful, and we're happy our driver was so understanding and willing to make the extra stop at the airport for you. It sounds like he handled the situation with a great attitude and helped make sure your trip could start smoothly! Thank you for sharing your experience and highlighting the driver's flexibility and friendliness. We appreciate your business and hope you had a fantastic cruise! Grazie!

Dear Ms Helen, thank You for Your Wonderful Review! We're so happy to hear you had a great experience with our private transfer from Rome to Civitavecchia Port! It's fantastic that your driver was punctual, polite, and great to talk with, and that the vehicle was clean, comfortable, and spacious. We're also thrilled our communication was excellent and our agents were efficient. Thanks again for choosing us! We hope to see you back soon. Grazie!

Dear Ms Tina, thank you so much for your wonderful review! We're thrilled to hear you had a great experience with our private transfer from Rome to Civitavecchia port. We're especially glad you appreciated the cleanliness and roominess of the vehicle, and that you enjoyed the ride. It means a lot to us that you would recommend our service! We look forward to welcoming you back on board for any future travel needs. Grazie!

Dear Mrs Maribel, thank you for reaching out and expressing your disappointment. We are truly mortified by the incident you experienced with your private transfer from Rome to Civitavecchia Cruise Port on May 18th. Please accept our sincerest apologies for the inconvenience and physical strain this caused you and your daughter. Upon investigating, we discovered that the driver was unfortunately unaware that his permit to access the port had expired. This is why he was unable to drop you off directly at the shipside as per your booking. We also find it unacceptable that the driver did not immediately communicate this issue to our office. Had we been informed promptly, we might have been able to arrange an alternative solution for you. We want to assure you that the control and validity of their documents are the drivers' responsibility. The driver involved will face disciplinary action for this oversight. This incident does not reflect the high standards of service our company aims to provide. As a tangible gesture of our sincere apologies, we would like to offer you a 50% refund for the service. We will process this refund through the Viator platform. We understand your disappointment, especially given your long-standing relationship with Viator and our services. We sincerely hope you will grant us another opportunity to demonstrate the true quality of our company in the future. We are confident that your next experience with us will be a positive one. Thank you for your understanding. R. Sammarco - Owner

Dear Mr Ronald, ee're delighted to hear that the driver provided you with such a positive experience. Our team works hard to ensure that every customer has a comfortable and stress-free journey, and it's rewarding to know that we met your expectations. Thank you for your kind words and for choosing our service. We look forward to the pleasure of welcoming you again in Rome in a not too distant future. Grazie!

Dear Ms Madeleine, we are very sorry to hear about your negative experience with our Rome to Civitavecchia port transfer service. Your satisfaction is our top priority, and we strive to provide a comfortable and enjoyable journey for all our customers. We understand that your driver’s driving style caused discomfort for you and your husband. We apologize for any inconvenience this may have caused. We will investigate this matter further and take appropriate measures to ensure that our drivers adhere to safe and comfortable driving practices. We also apologize for the unclean state of the van. This is unacceptable, and we will ensure that our vehicles are thoroughly cleaned before each transfer. We are deeply mortified by what has happened and wish to assure you that this in no way reflects the standards of our company. We hope you will give us another chance to provide you with a better experience in the future. Sincerely, R. Sammarco Owner

Dear Mr Mike, thank you for your kind words! We're so glad to hear that your experience with our private transfer service from Rome to Civitavecchia was positive. Our goal is to provide a seamless and enjoyable journey for all our clients, and it's rewarding to know that we achieved that for you. We appreciate you taking the time to share your review. We'll be sure to pass your feedback along to our driver. We look forward to welcoming you again in Rome in a not too distant future. Grazie!