Rainforest Magic Horseback Riding Waterfall Tour Private Park Setting

The on site staff here was incredibly kind and I feel for them. Its clear they care about the visitors and the animals on site however it is also clear that ownership/management does not. We visited the ranch in Jaco on a Monday last month for the horseback riding tour to the waterfall. 3 Families, ages ranging from 5 to 44 and a child with Autism, as this is advertised to be a safe activity for all children 2+, per their website. We never even got a chance to get our whole group loaded onto the horses before we requested to end the service due to the behavior and condition of some of the horses. Before even getting on the horses a few of us in the group noted that they looked to be very skinny and in rough shape. After loading a few of the adults and children onto the horses, with staff assistance, it became clear that this was not going to be a safe experience for our children. As soon as the first two horses were loaded with an adult and child they began pulling and becoming restless near one another and thats when the first kick happened. One of the horses kicked the other and the one that was kicked bucked, while both were loaded with people and children on them. This already set off two of the kids that were already on the saddles and they began to cry and were nervous about remaining on the horses. The staff assured us that this wouldn't happen again and that these two just became too close to one another (these horses are supposed to be right behind one another on the trails...). We continued to load a few more members of our group and thats when myself and my daughter loaded onto one of the smaller horses. As soon as we were on the saddle the horse began pulling and trying to graze in another area near the other already loaded horses and thats when the second kick happened. The larger horse that kicked the first time approached our horse and kicked it on its side right next to my and my daughters legs. Our horse began bleeding, more of the children that were just being loaded onto their horses began crying and did not want to continue on with the tour as they were scared this was going to keep happening. At this point, we did not feel it was safe to continue and decided to ask to stop with the service, we did not ever start the trail to the waterfall. The staff was kind and began helping us off the horses and that is when they offered for us to speak with the owner about potentially switching to a different tour using the ATV's instead. Only one person in our group spoke spanish so they handed the phone to him to sort it out ourselves with the owner. Unfortunately they could not accommodate our entire group that day on the ATV's or any other day for the remainder of our time in Jaco as we were leaving Wednesday. The other options they offered to us we could not do with our child who is autistic (waterfall repelling, night tour, etc). This is when we requested a refund and were told that was not possible because we had already been rendered the service we paid for and they would not return our money when other options had been offered as well. This was overall a very disappointing experience and I wish I would have seen the reviews from years ago that show that this has been happening for a while now...They could have handled this better and I would not recommend this place or tour for families.

This is not a safe tour. We booked this tour for 13 of our friends and family. We arrived at the location and the staff was very friendly and helpful. While they were helping us load on to the horses one of the horses kicked the horse my daughter and girlfriend were and almost kicked my daughter. The children were scared after that and we asked for a different tour which they could not accommodate. We then asked for a refund and were told no. We left without doing the tour. After we left the owner threatened to us for defamation if we wrote a bad review. Management of this establishment does not care for the safety or health of their horses or customers. The onsite staff is very friendly and I feel bad for the situation they are put in.

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Did the horseback ride with 2 kids that are 8 and one 12 year old and we had a great time. I wasn't sure the 8 year olds would be ready for the waterfall repelling so chose this one. Everyone, especially the kids loved it. The kids fell in love with their horses and they were extremely well trained so the little ones did not have to worry too much about doing it right. they didn't rush us at all and we enjoyed plenty of time at the waterfall, taking pictures and wading in the water. It was dry season when we went so crossing the rivers was more like small streams but i imagine during wet season their would be more water. Really beautiful jungle on the way in and out- they do like a loop so you don't come back the same way you went in and therefore get to see even more. There was not a lot of "tour" in terms of pointing out nature but we saw plenty of birds just by looking around.

The hike does not reflect what is shown in the Viator announcement. So two hours of hiking on a regular trail is not worth the price. And the day before he moved our departure time, very ordinary because we have no choice

The guides were very nice and helpful. Water would have been nice as it was so hot out - should have been offered before the ride and also at the waterfall. All in all, we had a great time. Transportation to and from could have been nicer. The cars were rather small for 6 people.

Beautiful and relaxing tour through the forest. Our guides were amazing. I would recommend purchasing lunch through them. It was fantastic!

Not worth the money. Horses unkept, my horse had only one shoe on and stumbled constantly. Nice guide but the entire property needs updating, and the falls area was not impressive. No “Magical Rain Forest” here.

Luis ,Elena, and Jackson were so helpful for helping us Get acquainted with horses before our trip. My husband and I have not been on horses much maybe once or twice in our whole life! Our grandkids loved this event the most. Since she is good at riding horses he let our 12 year old grand daughter race to the stables at the end of the ride. She smiled all night, Those 3 staff went above and beyond with our horse ride. I highly recommend them when you book with this company

Great host and activities. Very kind personnel. Highly recommended. Had drinks on sight. Restrooms as well.

Beautiful ride in the rainforest and along a river. Our guides Andres and Ricardo were great. Andres was very knowledgeable about the trees and plants and pointed them out as we rode. Stopped at a pretty waterfall before continuing on our ride. We were accompanied by Lassie the very professional tour guide who made sure we and the horses were moving along in the right direction and pace ! Highly recommend Ocean Ranch!

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