Private Transfer Premium Round Trip Marrakech Airport

AVOID THIS COMPANY – MISLEADING AND EXTREMELY UNPROFESSIONAL This company was one of the worst parts of our trip to Morocco. The service was disorganised, misleading, and the customer service was completely unacceptable. The booking clearly stated that it was a round-trip transfer, but in reality they only provided a one-way journey. When I contacted them about the return transfer, they refused to collect me and my partner, despite me sending them proof that the booking advertised a round trip. Communication was also a complete mess. There were around four or five different people messaging us throughout the booking, so you never knew who you were speaking to. Every conversation had to be repeated, and nobody seemed to know what was going on. On top of that, several of the people we dealt with were rude, dismissive, and lacked basic customer service skills. When we arrived at the airport, the booking stated that someone would be waiting with a sign to meet us. This never happened. Instead, we were left waiting at the airport for approximately 35 minutes, trying to work out where our driver was. After a long journey, this was incredibly frustrating and not the welcome we expected. The biggest issue came at the end of our holiday. Despite the booking stating that airport transfers were included both ways, the company refused to honour the return journey. We had no choice but to arrange and pay for another transfer to the airport ourselves, resulting in unexpected additional costs and unnecessary stress before our flight home. Overall, I found this company to be misleading, poorly organised, and extremely unprofessional. If you value reliable airport transfers, clear communication, and honest advertising, I would strongly recommend booking with a different provider. I would not use this company again and cannot recommend them based on my experience.

I booked with this company for my airport-to-hotel transfer, and the experience was excellent from start to finish. Everything was very professional and well organized. The driver was extremely kind and helpful — he even helped me find my hotel and assisted me in buying some things I needed without charging any extra fees for that. I truly appreciated his patience and generosity. Highly recommended service, and I would definitely book with them again!

The driver is polite, punctual, experienced, I felt safe and reached my destination quickly and without problems

I really enjoyed the service of this transport company. The staff is serious and the contact was easy. Many thanks to Merwan, the driver, who helped me a lot, especially to find my riad. He was patient, kind and very professional. Very good experience, I recommend.

Honestly, top service! Everything went very well for my transfer to the airport: nice driver, comfortable car and great organization. I will call upon them without hesitation.”

Our driver was a very friendly and helpful young man, kept his appointments and was always on time. We also did a trip with him for 1 day in the Atlas Mountains.

Our driver was amazing. He was on time for both airport pickup and drop off. He answered any questions we had and taught us a bit about Morocco. I would definitely book with him again next time I visit Morocco.

Great driver on time thank you

A huge thank you to Faycal, our driver, for his professionalism and punctuality. He was even early for our transport, which reassured us a lot. He oriented us very well in the city and was very kind and trustworthy. For us, he is really the best driver! We hope everyone will have the chance to travel with him. Another thousand thanks from me and my whole family.

I highly recommend Faycal! He's the best driver! He is very professional at the hour he is a real person of confidence. He is very friendly and explained to us a lot about Marrakech. Many thanks for my family and me 🙏😃