Private Transfer from Berlin to Amsterdam with 2 hours for sightseeing

Hello, we pride ourselves on our services and the high-quality standards we maintain so we are truly sorry to hear that the transfer did not meet your expectations. We have reviewed the details of the vehicle used for your transfer from Berlin to Amsterdam and we have spoken with your driver as well. The vehicle used for your trip does meet our strict requirements in terms of size. In the description of each transfer every customer can find further information about the car that will be used for their trip. If the customer wish to ensure the additional space during the trip there is always the possibility of booking a larger car. So as you booked your transfer for 4 people, you could read that your car will be family MPV. Within our product description there is the following information: If you prefer a larger vehicle, please choose different amount of travelers in the booking form according to this description to ensure your preferred type of transport. We would like to also inform you that all our drivers are professional drivers with many years of experience. Our driver informed us that there had to be a misunderstanding about the fact that he would be driving 36 hours out of 48 hours because he wasn't driving for so many hours. We also controlled his rides in this case and he really had any rides the day before your transfer. The safety of our customers is our priority so we always keep an eye on these things and we would never dare arrange too much driving for our drivers so they would be tired. Again, we are very sorry for the inconvenience. Best regards Team Europe-Journey