Unfortunately, our experience was very disappointing. We booked a 10:30 AM tour for October 10 and arrived at the designated meeting point on time, but no one from the company showed up. When I called, the representative stated that they sometimes don’t receive booking details from Viator and had no staff available. Because we were on a tight vacation schedule, we couldn't reschedule. While the operator advised us to contact Viator for a refund, missing a booked activity due to a communication breakdown was frustrating.









