Do not use this company!
Is it possible to give a Zero? When we got to the site, it turns out that it is closed on Mondays. They actually booked us on this visit on a Monday for a location that is not open on Mondays. We were driven all the way there only to find the gate closed. The guide said "Oh, I was here yesterday and they didn't tell me it would be closed today." At which point we looked the site up on google and found that it is closed every Monday!!
We have not yet received our reimbursement. So we lost a day of our vacation, as we would have scheduled a different visit, had we known that this site was closed on Mondays. And we lost the funds that we paid for the visit, since have not yet received reimbursement.
Do not book with this company!
Botched booking to Pachacamac
Pachacamac is a large and interesting site, but due to its age it is badly ruined. If you are interested in ruins it is a good choice, and very close to Lima. Our guide (Felix) did a good job, and the small museum there was quite interesting, but the tour was somewhat limited on exploring the huge site (probably kind of inevitable, and maybe fine for most folks).
The low rating is because the operator, Lima City Tours bungled our booking: we booked two days in advance, no one showed up, fortunately our hotel (Hotel Diamond) staff was very helpful in calling the operator, they denied there was any booking, provided reservation info etc, still denied it, and only after finally pulling up credit card charge and texting it to them did they finally figure out that we had booked. They rescheduled the tour a few hours later, but this entirely screwed-up our plans for the day (a half-day tour ended up burning our whole day). Suggested they might make things right by compensating us with a partial refund, they never responded to the request.
But if you have extra time in Lima, and like ruins, go to Pachacamac.
Operator response
Dear customer,
Thanks for writing your review. And we apologize for our mistake because we did not see your reservation. We are so sorry for that. At the end we found it and we arrange everything for you in order to give you a great tour. Thanks for understanding.
Regards,
Lima City Tours
Great Lima Tours to Discovery Incan History
I went on the Pachacamac and Lima City tours, both with great guide named Enrique. Both tours were terrific. You learn about Incan culture at holy site of Pachacamac and at the fabulous Larco Museum. I highly recommend both tours.
Operator response
Dear customer,
Thanks a lot for writing us a nice review. We appreciate a lot your time for it. It is good to know that you had enjoyed our tours. Thanks for recommending. The best for your wife and you.
Regards,
Lima City Tours