Private Express Limo and Car Service in New York
Description
Our transportation service is exceptional for various reasons. Perhaps most notable is the unmatched professionalism and extensive experience of our chauffeurs, who are skilled at providing top-notch service to corporate and individual clients. They ensure every ride is luxurious and seamless, leaving our customers feeling pampered and satisfied. In addition, our dispatch team is dedicated to ensuring every ride goes smoothly. They are always available to provide assistance and use our advanced software to monitor our chauffeurs in real-time, ensuring that our service is always efficient and reliable. Our transportation service places a high priority on traveler convenience and safety. Travelers can anticipate a hassle-free pickup experience and a comfortable journey to their destination. If you have any questions about a particular booking or need more help, please don't hesitate to contact our customer support team, who will be happy to help you.
Tour Options
Highlights
What's included
Pickup Locations & Times
Hotel pick up in front of the Hotel. Point-to-point pick-up. 1. Company Logo: Our vehicles are marked with our company logo and branding, making them easily noticeable. This makes it simple for travelers to identify our vehicles from a distance. 2. Signage: If the pickup location is crowded or there are multiple pickup points, our driver will hold up a visible Tablet sign with either the traveler's name or our company name, making it easy for travelers to locate their ride without any confusion.
Traveller Ratings
Important Information
- Wheelchair accessible
- Infants and small children can ride in a pram or stroller
- Public transportation options are available nearby
- Specialized infant seats are available
- Transportation options are wheelchair accessible
- Suitable for all physical fitness levels
Reviews(177)
Not a limo. Kids were sad. As they expected a limo. There was an suv but be-careful how you book... even with my checking and rechecking I got that news same day...
Thanks for your feedback. Just to clarify, the term “limo” does not necessarily mean a stretch limousine. In our service, “limo” refers to a luxury vehicle. We apologize if you were expecting a stretch limousine at this price point, and we appreciate your understanding.
Excellent communication before arrival, and the driver was very friendly and helpful. Would definitely recommend their service.
Thank you for your 5-star review! We're delighted you appreciated our communication and friendly service. Thank you for your recommendation—we look forward to serving you again!
Good pick up under difficult circumstances
We're glad we could make your pickup go smoothly despite the circumstances. We hope to welcome you again soon!
On time Zoofar was an amazing driver he was kind and very helpful
Thank you for your kind review! We're glad Zoofar provided an on-time pickup and made your journey enjoyable with his kindness and helpfulness. We hope to serve you again soon!
After an absolutely horrendous travel day that was completely outside of my control, I honestly wasn’t sure how the start of my trip would go. My flight was significantly delayed, which affected my original arrival time, but I kept the team updated through WhatsApp. They were incredibly understanding, tracked my flight, and reassured me that someone would still be there to collect me. From the moment I arrived, everything was handled professionally and seamlessly. My driver was punctual, friendly, and made me feel welcome immediately. During the drive, he shared his perspective on New York, pointing out places of interest and giving me a genuine local insight that made the journey even more enjoyable. After such a stressful and bumpy flight, that peaceful, private ride into the city was exactly what I needed. It was the perfect start to my time in New York City and allowed me to take everything in without the stress of navigating public transport or waiting for a taxi. The professionalism, communication, patience, and genuine consideration shown by this company were exceptional. They turned what could have been a frustrating start to my trip into a relaxing and memorable experience. I would absolutely book with them again and highly recommend them to anyone visiting New York who wants a reliable, private, and stress-free transfer. Thank you for making the beginning of my trip such a positive and welcoming experience!
Thank you so much for your wonderful review! We're delighted we could make your arrival smooth after such a challenging travel day. Your kind words mean a lot to our team, and we truly appreciate your recommendation. We look forward to welcoming you back to New York!
Very courteous and professional drivers and staff. We used Express Limo as a corporate service to drive executives to and from the FIFA matches in NJ. Highly recommended company.
Thank you for your wonderful review! We're honored to have supported your executive transportation needs. We appreciate your recommendation and look forward to serving you again!
Seamless service and value for money. Will definitely reconsider in future trips
Thank you for your kind review! We're glad you enjoyed our service and value. We look forward to serving you again on your future trips!
I used this service several times without any hiccups, but over time the service drastically declined. They stopped arriving at the door on time and I had to wait up to 30 min for them to arrive. Then I traveled a couple of times with my dog, which led to them harassing me. I have always booked through Viator and no where during the booking process does it ask about pets. My first ride with my dog was no problem, the driver was great and we talked about dogs the whole time. During my next ride with him dispatch started harassing me, saying I had to pay the driver an additional $20 for my dog. I refused because If they’re going to list on Viator then they need to understand that I had no idea I had to alert them. Additionally, the previous ride with my dog went well and I wasn’t notified that they needed to be alerted next time, so why would I? The third ride with my dog was a disaster from the start, as the driver wasn’t able to help me with my bags. He said he was recovering from surgery, which I understand but why then is he taking people to the airport in a luxury service? He said he wasn’t allowed to have dogs in the car and I needed to zip him all the way in the carrier. Fine. At this point I decided to cancel all future trips with this service and just use Uber or Lyft. However, today dispatch began messaging me saying I’m supposed to alert them I have a dog so I can pay more than what’s on Viator. They said my previous rides all required extra cleaning because I had my dog, which is definitely not true, as he doesn’t shed. If they want to be alerted and someone books through Viator they need to capture that information somehow through Viator. It’s not my problem they don’t have the proper levers in place to capture accurate customer information.
We strongly dispute the claims made in this review, as they are false and misleading. We thoroughly explained the situation to the customer and provided Viator with clear evidence showing that her claims are incorrect. We also spoke directly with Viator and submitted all supporting documentation. The customer traveled with a dog that was not in a carrier, despite our pet policy. The dog shed extensively throughout the vehicle, which resulted in a **$50 cleaning charge** that we had to pay to our driver. Additionally, the customer booked an **Economy** service and did **not** pay any applicable pet fee. Despite this, we upgraded her and provided a luxury vehicle at no additional cost as a courtesy. At no point did we charge her for services she had already paid for, and all of our records support our position. The evidence has already been shared with Viator. it contains false allegations that unfairly damage our business and reputation. We take customer satisfaction seriously, but we cannot accept reviews that are based on inaccurate information and misrepresent the facts.
I used this service several times without any hiccups, but over time the service drastically declined. They stopped arriving at the door on time and I had to wait up to 30 min for them to arrive. Then I traveled a couple of times with my dog, which led to them harassing me. I have always booked through Viator and no where during the booking process does it ask about pets. My first ride with my dog was no problem, the driver was great and we talked about dogs the whole time. During my next ride with him dispatch started harassing me, saying I had to pay the driver an additional $20 for my dog. I refused because If they’re going to list on Viator then they need to understand that I had no idea I had to alert them. Additionally, the previous ride with my dog went well and I wasn’t notified that they needed to be alerted next time, so why would I? The third ride with my dog was a disaster from the start, as the driver wasn’t able to help me with my bags. He said he was recovering from surgery, which I understand but why then is he taking people to the airport in a luxury service? He said he wasn’t allowed to have dogs in the car and I needed to zip him all the way in the carrier. Fine. At this point I decided to cancel all future trips with this service and just use Uber or Lyft. However, today dispatch began messaging me saying I’m supposed to alert them I have a dog so I can pay more than what’s on Viator. They said my previous rides all required extra cleaning because I had my dog, which is definitely not true, as he doesn’t shed. If they want to be alerted and someone books through Viator they need to capture that information somehow through Viator. It’s not my problem they don’t have the proper levers in place to capture accurate customer information.
We strongly dispute the claims made in this review, as they are false and misleading. We thoroughly explained the situation to the customer and provided Viator with clear evidence showing that her claims are incorrect. We also spoke directly with Viator and submitted all supporting documentation. The customer traveled with a dog that was not in a carrier, despite our pet policy. The dog shed extensively throughout the vehicle, which resulted in a **$50 cleaning charge** that we had to pay to our driver. Additionally, the customer booked an **Economy** service and did **not** pay any applicable pet fee. Despite this, we upgraded her and provided a luxury vehicle at no additional cost as a courtesy. At no point did we charge her for services she had already paid for, and all of our records support our position. The evidence has already been shared with Viator. it contains false allegations that unfairly damage our business and reputation. We take customer satisfaction seriously, but we cannot accept reviews that are based on inaccurate information and misrepresent the facts.
This is by far one of the best car services to be around. I gifted this service to a relative and the staff is amazing. Highly recommend them.
Thank you for your kind words! We're honored by your recommendation and are delighted your relative had a great experience. We look forward to serving you again!
