I was double charged $118.00 on 4-9-25 and on 4-10-25.
this is a mistake I should have been charged only once.
Please remove one charge
Operator response
Hi Mr Norman
How are you? Hope you are well. The result of our investigation regarding this order complaint.
You have booked a Private diving experience in Nusa Dua on March 7, 2025, at 08:24 AM Bali time. This booking is for the travel date : April 12, 2025, with pickup time at 10:00 am. Pickup from FOX Hotel Jimbaran for 2 people with the booking under names Mr. Norman Montalvo and Mrs. Teresita Montalvo is 118 USD for 2 people or 59 USD for 1 person, with a minimum of 2 people required to book this activity. That morning, our driver informed us that Mrs. Teresita was not feeling well and would not be joining this activity.
And we did not find your reservation or travel dates on April 9 and 10, 2025, or the double charge that you mentioned.
To ensure there is no mistake, we ask you to attach proof of the double charge on April 9 and 10, 2025, and I will make sure to return what does not belong to us. And please contact +62 81 246 7777 04 or email rsvmasterbali@gmail.com, we are ready to assist you 24/7. Thank you
Mika is the the guy ( In charge person on location) who organized your activity, saying you were very happy and joyful at that time. Thank you
Regard
Adie