They cancelled our Groupon reservation days before we were supposed to take the tour claiming coast guard inspections but they’re still actively taking reservations on their website for the same dates we had originally booked. Why put your business on Groupon in the first place if you’re not going to honor it? Seems shady and greedy.
🌈Aloha 633kylea, Thank you for taking the time to share your feedback. We sincerely apologize for the cancellation of your Catamaran Snorkel Private Charter. The decision to cancel was due to unforeseen circumstances related to Coast Guard inspections, which are mandatory for ensuring the safety and compliance of our operations. We understand your frustration and the inconvenience this has caused, especially with the timing of the cancellation. Regarding reservations on our website for the same dates, we aimed to resume tours as quickly as possible once we received clearance from the Coast Guard. However, we recognize that communication could have been clearer in this regard. We value our Groupon customers greatly and always strive to honor all bookings. We regret any impression of disregard for our commitments. As a gesture of our commitment to customer satisfaction and to address your concerns, we would like to offer you assistance in rebooking your tour at a convenient time or discussing alternative compensations. Please reach out to us directly at (808)673-0969 so we can make this right. Again, we apologize for the inconvenience and hope to have the opportunity to welcome you aboard in the future under better circumstances. Warm regards,
