Private, All Inclusive, Double-Decker Catamaran in Punta Cana

Thank you so much for the amazing review and rating of course ;)! We’re so happy you and your family had such a beautiful time with us. (It means a lot that you’d recommend us), and we definitely hope to have you all back on board again. Wishing you the best September, Chantal

Thank you so much for leaving Coastline Catamarans a great review! We are happy to hear you had a "great experience" with us, Pablo and the crew! Wishing you the best remainder of 2026! Chantal

Hi Brandi, Thank you for taking the time to share your feedback! After receiving your review, we spoke with the crew to better understand what happened. They explained that the request to return to the previous snorkeling location was made after approximately 11:10 AM. As your charter was scheduled from 9:00 AM to 12:00 PM, we unfortunately didn't have enough time to return. One thing many guests don't realize is that in Bávaro/Punta Cana, larger commercial vessels are required to follow designated navigation routes. We can't simply turn around and sail back in a straight line, so returning to a previous stop takes considerably longer than it may appear. Because we also had another private charter departing at 12:00 PM, the crew explained that going back, anchoring, and allowing additional swimming time was no longer possible. Earlier in the tour, itinerary changes are almost always something we're happy to accommodate whenever timing allows. It's also worth mentioning that your charter was originally scheduled to include two stops, but the crew actually made three stops to give your group more time to enjoy the experience. In addition, while our light snacks normally include fresh fruit and nachos, the crew also provided sandwiches as an extra because we always try to go above and beyond for our guests whenever we can. That said, my main concern is what you mentioned about being told you would be able to return to the previous snorkeling location. The crew has advised that they don't believe that was what was communicated onboard, so there may have been an honest misunderstanding or miscommunication. If a crew member did, in fact, tell you that you would be returning to snorkel and use the slide again, I would sincerely appreciate it if you could email us at tours@coastlinecatamarans.com and let us know which crew member it was. If our procedures were not followed or inaccurate information was given, we have absolutely no problem taking appropriate disciplinary action. We take situations like this seriously because we never want our guests to leave feeling that expectations were set and then not met. While we're happy to hear you enjoyed the boat itself and found the crew fun, we're genuinely sorry that this misunderstanding affected your overall experience. Thank you again for your feedback, and we hope to hear from you, Junior DLCM Owner - Coastline Catamarans

Thanks so much for taking the time to write us a lovely review! We’re so glad you enjoyed the snorkeling, crystal-clear water, and beautiful views. Vanessa will be so happy to hear she helped make your experience extra fun with her drinks / energy. Happy Sailing, The Coastline Catamarans Team

Thank you so much for the great review! We’re really happy to hear your group had such a fun day with us. It was awesome being able to celebrate the birthday with you all and make the day special with snorkeling, drinks, snacks, and some great memories along the way. The crew will really appreciate the shoutout. (They always put a lot of effort into making sure everyone onboard has a great experience). Thanks again for choosing Coastline Catamarans, and leaving us a lovely review! All of the blessings and gratitude, Chantal

Thanks so much for the 5 star Kim! We are super happy to hear you had a happy sailing experience with the team... We hope you have the best summer! Chantal

Thank you so much for your amazing review! We're thrilled to hear that Pablo, Benjamin, and Adonis made your private catamaran experience worth every penny. We'll be sure to pass along your kind words to them... they'll be so happy to hear they made such a great impression! Chantal