J
Best, most personal tour I’ve experienced
We went on All Access tour with our guide Ray. He was working downtown on 9/11. He was incredibly informative and knowledgeable about that day and also NYC. He’s a lifelong New Yorker. Ask for his tour!!
Private All Access 9/11 Ground Zero: Tour, Museum & Observatory
+8 photos
At a glance
- Duration
- 3 hours
- Price from
- $300 / person
- Location
- New York City
- Rating
- 4.9 / 5 · 79 reviews
- Languages
- EN
- Group
- Private
- Cancellation
- Free cancellation up to 24 hours before
- Confirmation
- Instant
- Ticket
- Mobile or paper ticket accepted
- Operator
- ExperienceFirst
- Meeting point
- We meet inside the Oculus, a mall and transportation hub at Ground Zero. Go to Level C2. Your guide will be wearing an orange hat and standing by the L'Arte del Gelato stand.
Description
This deeply personal tour of Ground Zero begins at the site of what served as a rescue center for victims and place for mementos after the attacks: St. Paul's Chapel. The historic church was miraculously unharmed when the Twin Towers fell. You'll then walk to the 9/11 Memorial where we'll reflect on the lives lost in the World Trade Center attacks. See "Reflecting Absence," the largest man-made waterfalls on the continent. Your private guide will share the meaning behind the memorial, stories from the day, and how New Yorkers came together in the aftermath. Afterward, visit the 9/11 Museum with your skip-the-line ticket for a self-guided tour of the exhibits and artifacts. Next, walk over to Freedom Tower. In the lobby, you can watch "Voices," a film about the Twin Towers and Freedom Tower, before riding the SkyPod elevator 1,250 feet up. Visit the tri-level One World Observatory for panoramic views of NYC, immersive LED displays, and the See Forever Theater.
Schedule & prices
- Runs
- Mon, Wed, Thu, Fri, Sat, and Sun
- Start times
- 7 times a day, 9:00 AM–3:00 PM
- Next available
- Mon, Oct 19
- Adult (ages 6+)
- $300
Prices are per person when two book together; a solo traveller pays $480.
Larger groups pay less per person.
Out at sunset: the 3:00 PM departure is under way when the sun sets, around 5:55 PM in the coming weeks.
From the operator’s live schedule on Viator, checked Oct 17.
Tour Options
Itinerary
St. Paul's Chapel
The tour begins one block from Ground Zero at a historic church, built in 1766, that miraculously survived the falling debris from the attacks. Your guide will explain how this beautiful church served the community in the wake of the tragedy.
Pay your respects to those who lost their lives at the World Trade Center on 9/11. Your guide will share the meaning behind all the symbolic places in the memorial plaza, including the Survivor Tree and “Reflecting Absence,” which is the largest man-made waterfall on the continent.
The National 9/11 Memorial & Museum
Skip the line to enter the 9/11 Museum where you’ll take a self-guided tour through the collections of media, memorabilia, historic artifacts, and more.
One World Observatory
Ride the "SkyPod" elevator up 1,250 feet to see breathtaking views of Manhattan from This 360-degree observation deck. The deck spans three levels and includes the See Forever Theater, immersive LED displays, touch-screen video, and dining.
What's included
Included
Views from 150 feet up in the One World Observatory with the highest panoramic views in NYC
Self-guided tour of the lobby of Freedom Tower with the film “Voices”
Visit to the meaningful sites of Ground Zero
Moment of reflection at the “Reflecting Absence” fountains
A private guide who shares stories about their personal connection to 9/11
Skip-the-line ticket for the 9/11 Museum, featuring historic artifacts, art, and themed exhibits
Not included
Gratuities
Traveller Ratings
Reviews collected by Viator and Tripadvisor
4.9
79 reviews
How it compares in New York City
- Price unchanged over the last 15 days
Excurgo comparison of 2,429 Viator tours, recalculated daily.
Important Information
- Wheelchair accessible
- Infants and small children can ride in a pram or stroller
- Service animals allowed
- Public transportation options are available nearby
- Transportation options are wheelchair accessible
- All areas and surfaces are wheelchair accessible
- Suitable for all physical fitness levels
- A moderate amount of walking is involved. Please wear comfortable shoes
- Please dress appropriately and bring layers in case of cold weather
- Children 5 and under free with paid adult ticket
Cancellation
For a full refund, cancel at least 24 hours before the scheduled departure time.
1+ days before100% refund
0–1 days before0% refund
Frequently asked questions
How long does this tour take?
Private All Access 9/11 Ground Zero: Tour, Museum & Observatory lasts about 3 hours. The itinerary has 4 stops.
How much does this tour cost?
Prices start at $300 per person for this New York City experience, booked through Viator with the price shown before checkout. That is the per-person price when two book together; a solo traveller pays $480. There is 1 booking option, so the final price depends on the option you choose.
What days does this tour run?
According to the operator’s current schedule, it runs on Mondays, Wednesdays, Thursdays, Fridays, Saturdays, and Sundays, with 7 departures a day between 9:00 AM and 3:00 PM.
Can I cancel this tour for free?
Yes. Cancel at least 1 day before the start for a full refund. Later cancellations are non-refundable.
Where does the tour start?
The meeting point is We meet inside the Oculus, a mall and transportation hub at Ground Zero. Go to Level C2. Your guide will be wearing an orange hat and standing by the L'Arte del Gelato stand. Hotel pickup is not part of this experience.
What languages is this tour offered in?
The experience is available in EN.
Is this a private or a group tour?
It is a private experience: only your party takes part. Up to 15 travellers can book together.
Is the tour suitable for children?
Infants and small children can ride in a pram or stroller Children 5 and under free with paid adult ticket
Is the tour wheelchair accessible?
Wheelchair accessible Transportation options are wheelchair accessible All areas and surfaces are wheelchair accessible
Will my booking be confirmed immediately?
Yes, bookings are confirmed instantly.
Is this tour worth it?
Travellers rate it 4.9 out of 5 across 79 reviews on Viator and Tripadvisor; it is run by ExperienceFirst.
Reviews(79)
Reviews collected by Viator and Tripadvisor
M
Outstanding Tour with Alice
Tour guide Alice was excellent -positive, professional, informative and enthusiastic. Whole 9-11 memorial tour exceeded expectations
S
Important tour
Incredible tour with knowledgeable guide who was respectful in his explanations of what occurred on 9/11. Thanks Jake!!!
N
Best tour by far
Absolutely amazing,best tour of our holiday. Our guide Rob was the best,so knowledgeable. We wish we could have spent longer with him. Such an interesting man who really knows everything there us to know about 9/11. Made us feel as if we were there,made it all very real. Thankyou so much.
C
My husband and I took a...
My husband and I took a private tour with Paul and he was absolutely incredible. He shared really great stories, history even about New York. He was a wealth of knowledge and super friendly. I would highly suggest booking this.
D
Highly recommend.
Very touching and personal account of a day that will never be forgotten. Russell was the perfect guide.
K
We had a great tour with...
We had a great tour with Davidson. His knowledge of 9/11 and his ability to share it with us made the tour informative and very enjoyable.
P
Outstanding private tour
Tim was OUTSTANDING….what an incredible informative gentleman. We completely and thoroughly appreciate his knowledge, stories and details of such a historic event. Highly recommend the private tour .
J
One of the best tours ever!
Tim Douglas was an outstanding guide in all respects! He was knowledgeable, personable, and professional. Tim made our trip to WTC one we will always remember.
R
Our guide Tim Douglas was very informative made our experience memorable even kept my teenagers interested in his tour!
Would highly recommend!!! Our tour guide, Tim Douglas was great made our tour so much better and memorable!! Very informative and helpful!
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from$300
4.9(79) Free cancellation