Viator · Private tour

Private All Access 9/11 Ground Zero: Tour, Museum & Observatory

4.9(77)New York City1 hour
VIATOR4.9(20)TRIPADVISOR4.9(57)

Description

This deeply personal tour of Ground Zero begins at the site of what served as a rescue center for victims and place for mementos after the attacks: St. Paul's Chapel. The historic church was miraculously unharmed when the Twin Towers fell. You'll then walk to the 9/11 Memorial where we'll reflect on the lives lost in the World Trade Center attacks. See "Reflecting Absence," the largest man-made waterfalls on the continent. Your private guide will share the meaning behind the memorial, stories from the day, and how New Yorkers came together in the aftermath. Afterward, visit the 9/11 Museum with your skip-the-line ticket for a self-guided tour of the exhibits and artifacts. Next, walk over to Freedom Tower. In the lobby, you can watch "Voices," a film about the Twin Towers and Freedom Tower, before riding the SkyPod elevator 1,250 feet up. Visit the tri-level One World Observatory for panoramic views of NYC, immersive LED displays, and the See Forever Theater.

Tour Options

All Access Tour

Itinerary

15 min

The tour begins one block from Ground Zero at a historic church, built in 1766, that miraculously survived the falling debris from the attacks. Your guide will explain how this beautiful church served the community in the wake of the tragedy.

30 min

Pay your respects to those who lost their lives at the World Trade Center on 9/11. Your guide will share the meaning behind all the symbolic places in the memorial plaza, including the Survivor Tree and “Reflecting Absence,” which is the largest man-made waterfall on the continent.

Admission included30 min

Skip the line to enter the 9/11 Museum where you’ll take a self-guided tour through the collections of media, memorabilia, historic artifacts, and more.

Admission included60 min

Ride the "SkyPod" elevator up 1,250 feet to see breathtaking views of Manhattan from This 360-degree observation deck. The deck spans three levels and includes the See Forever Theater, immersive LED displays, touch-screen video, and dining.

Highlights

Views from 150 feet up in the One World Observatory with the highest panoramic views in NYC
Self-guided tour of the lobby of Freedom Tower with the film “Voices”
Visit to the meaningful sites of Ground Zero
Moment of reflection at the “Reflecting Absence” fountains
A private guide who shares stories about their personal connection to 9/11
Skip-the-line ticket for the 9/11 Museum, featuring historic artifacts, art, and themed exhibits

What's included

Included
Views from 150 feet up in the One World Observatory with the highest panoramic views in NYC
Self-guided tour of the lobby of Freedom Tower with the film “Voices”
Visit to the meaningful sites of Ground Zero
Moment of reflection at the “Reflecting Absence” fountains
A private guide who shares stories about their personal connection to 9/11
Skip-the-line ticket for the 9/11 Museum, featuring historic artifacts, art, and themed exhibits
Not included
Gratuities

Traveller Ratings

4.9
77 reviews
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72
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Important Information

  • Wheelchair accessible
  • Infants and small children can ride in a pram or stroller
  • Service animals allowed
  • Public transportation options are available nearby
  • Transportation options are wheelchair accessible
  • All areas and surfaces are wheelchair accessible
  • Suitable for all physical fitness levels
  • A moderate amount of walking is involved. Please wear comfortable shoes
  • Please dress appropriately and bring layers in case of cold weather
  • Children 5 and under free with paid adult ticket

Reviews(77)

S
Sevasti_s
March 25, 2026
Important tour

Incredible tour with knowledgeable guide who was respectful in his explanations of what occurred on 9/11. Thanks Jake!!!

N
Nicola_H
February 9, 2026
Best tour by far

Absolutely amazing,best tour of our holiday. Our guide Rob was the best,so knowledgeable. We wish we could have spent longer with him. Such an interesting man who really knows everything there us to know about 9/11. Made us feel as if we were there,made it all very real. Thankyou so much.

C
Clint_F
December 14, 2025
My husband and I took a...

My husband and I took a private tour with Paul and he was absolutely incredible. He shared really great stories, history even about New York. He was a wealth of knowledge and super friendly. I would highly suggest booking this.

D
deborah
October 7, 2025
Highly recommend.

Very touching and personal account of a day that will never be forgotten. Russell was the perfect guide.

K
KenEtta_F
September 20, 2025
We had a great tour with...

We had a great tour with Davidson. His knowledge of 9/11 and his ability to share it with us made the tour informative and very enjoyable.

P
Pat_C
August 29, 2025
Outstanding private tour

Tim was OUTSTANDING….what an incredible informative gentleman. We completely and thoroughly appreciate his knowledge, stories and details of such a historic event. Highly recommend the private tour .

J
Joe1118
August 9, 2025
One of the best tours ever!

Tim Douglas was an outstanding guide in all respects! He was knowledgeable, personable, and professional. Tim made our trip to WTC one we will always remember.

R
Road20794448270
July 30, 2025
Our guide Tim Douglas was very informative made our experience memorable even kept my teenagers interested in his tour!

Would highly recommend!!! Our tour guide, Tim Douglas was great made our tour so much better and memorable!! Very informative and helpful!

B
B1432BWlisab
July 21, 2025
Guided Tour, 9/11 memorial museum and Observatory

Our guide was Ray R, he was friendly and welcoming. He delivered the tour with a respectful and also humorous manner. It was interesting and informative! Thanks Ray :)

E
emilyjE4106XO
May 20, 2025
Great private tour and memorial museum visit

We did the 90 minute private tour with tickets to the memorial museum and observatory. Helene was a fantastic guide, very knowledgeable and great personality. She spent some extra time with us which was greatly appreciated. The memorial museum is really well done and emotional. The only downside is it was very crowded (on a Monday afternoon) so was difficult to read the information and move through the exhibit. Spent two and a half hours here. The observatory was neat but a bit of a tourist trap. After watching a three minute random video, they try to upsell you on some digital city guidebook and then photos, but once you get through that gauntlet, the views are nice. Only spent about 20 minutes here. Overall well worth it and a must do in NYC.