Do NOT book with this company! Highly disorganized and unprofessional. I own a travel agency and I’m appalled by the lack of communication and lack of response from this agency. I was left stranded for 30+ minutes with two small children and no way back to my hotel. After repeated calls to owner and emergency line no one responded. In fact their emergency line is just a AI bot. Then I got some bogus story about them being delayed due to a car accident which was untrue. I had to get an uber and pay for it before the driver finally showed up. I have time stamps, recordings and proof of lack of communication, call history etc even though the owner says otherwise! Worst experience I’ve ever had with any tour agency! And the worst part is after all the issues they still refuse to provide a refund!
Let’s reiterate once again everything. First and foremost, you started by booking the wrong date. You were so disorganized that you did not even know the correct date of your own booking. Despite this, you contacted us at very short notice, and we still went out of our way to accommodate your request without charging you anything extra. Secondly, you made a booking for one person, yet you turned up with three people. Apparently, dates are not the only thing you struggle to keep track of, as the number of passengers seems to have been an issue as well. Thirdly, regarding your return transfer, you booked it for 6:00 PM. Then, at around 5:00 PM, because you had already finished your visit, you apparently expected a driver to simply appear in Mellieħa immediately because it was convenient for you, as if you could just snap your fingers and have a driver waiting for you. Here is a reality check: that is not how scheduled transport services work. You booked a transfer for 6:00 PM, and the driver arrived at approximately 6:08 PM to pick you up. The service was provided as booked, and there was no failure on our part to provide the transportation you had reserved. It is also worth pointing out the vulgar and inappropriate language used in your correspondence with us. We did not even dignify those messages with a response, as we have no intention of engaging in correspondence conducted in such a manner. So before posting misleading reviews, perhaps take some responsibility for your own mistakes. We accommodated your incorrect booking date and the discrepancy between the number of passengers booked and the number who actually turned up. Despite all of this, you were provided with the service you had booked. The facts speak for themselves. We stand firmly by the service provided and have absolutely no issue with not dealing with customers who expect special treatment while failing to respect the terms and conditions of their own booking. If anything, the sequence of events demonstrates that we went considerably beyond what was required to accommodate your mistakes. Do everyone in the tourism industry a favour and refrain from booking services in the future. No business or its staff should have to deal with this type of behaviour, unreasonable demands, or your expectation of special treatment. Your conduct is not something any professional in the tourism industry should be expected to tolerate. Here is another reality check: businesses in the tourism industry are there to provide the service you book, not to rearrange their entire operation around your mistakes or personal convenience.
