Total scam. Paid a premium for timed entry ticket and audio guide. Wanted to avoid waiting in line in the heat so thought it made sense. We rushed to make it on time only to find we did not have timed entry so waited line in the heat. Museum was great but Viator was lousy.
Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations. We would like to clarify that the tickets provided are timed-entry tickets, which allow entry during your reserved time slot. However, all visitors, regardless of ticket type, are required to pass through the museum's mandatory security screening before entering. Unfortunately, no ticket—including timed-entry tickets—can bypass this security check, as it is in place to ensure the safety of all visitors. As one of the world's most visited museums, security procedures are an essential part of the entry process and are managed solely by the museum authorities. We appreciate your comments and are glad to hear that you enjoyed the museum itself. Thank you for sharing your experience, and we hope to have the opportunity to provide you with a better experience in the future.
