I am a travel agent and booked my group client on this day tour from Paris to the Normandy D-Day beaches. Very good experience. The drivers were prompt, professional and friendly. The guide Phillip was knowledgeable, articulate, informative. My only advice is to be aware that this tour does NOT include a guide as it seems to indicate. The term "English Speaking Guide" apparently means that you can hire such a guide for an additional cost. I found this out only one day prior to the scheduled tour. So we had to scramble to hire a guide for an additional $500. The tour description is very ambiguous and had I not called to ask specifically if our guide would meet us at our hotel or meet us when we arrived in Normandy, my group would have simply been shuttled 3 hours to look at a beach. I was then informed that we did not have a guide hired. (until I paid an additional $500). Be Aware.
Thank you for sharing your experience and for bringing your group to Normandy with us. We’re pleased to hear that your drivers were prompt, professional, and friendly, and that Phillip provided a knowledgeable and informative tour. We apologize for the confusion regarding the guide service. We understand how important clear communication is, especially when arranging a trip for a group. Your feedback is invaluable, and we will review our tour descriptions to ensure that the details are more explicit, particularly regarding the availability and cost of hiring an English-speaking guide. We regret any inconvenience this may have caused, and we appreciate your understanding and professionalism in handling the situation. Thank you again for your feedback, and we hope to have the opportunity to work with you in the future, providing a smoother experience.
