Mythos Mozart - the immersive multimedia experience

Thank you for taking the time to share your feedback. We are sorry to hear that Mythos Mozart did not meet your expectations. Our concept is intentionally different from that of a traditional museum or guided exhibition. Instead, we focus on an immersive experience that combines Mozart’s music, visual art, storytelling and technology to create an emotional connection with his life and legacy. We understand that visitors looking for a more detailed historical or biographical presentation of Mozart may prefer a different approach. For guests interested in additional background information, we also provide a complimentary text and audio guide for their own mobile devices, offering further insights into Mozart and the individual experience rooms. Thank you for your visit and for sharing your honest impressions.

Thank you so much for your wonderful 5-star review! We’re thrilled to hear that your visit to Mythos Mozart moved you so deeply and that the Requiem Room with the LED candles left such a lasting impression. Knowing our immersive experience gave you goosebumps and inspired you to return to Vienna means the world to us. We’d be delighted to welcome you back for another journey into Mozart’s world!

Thank you so much for your wonderful 5-star review! We’re delighted that your visit to Mythos Mozart gave you a special glimpse into Mozart’s world and created a memorable experience. We truly appreciate your kind words and hope to welcome you back again soon!

Vielen Dank für Ihre wunderbare 5-Sterne-Bewertung! Es freut uns sehr, dass Ihr Besuch Sie so begeistert hat und wir Sie mit unserer Inszenierung mitnehmen konnten. Ihr positives Feedback ist für unser Team eine schöne Bestätigung und Motivation zugleich. Wir freuen uns darauf, Sie hoffentlich bald wieder bei Mythos Mozart begrüßen zu dürfen.

Thank you for taking the time to share your feedback and for your 5-star rating! It's wonderful to know that our immersive multimedia experience resonated with you. We set out to create a memorable journey that combines artistic storytelling with innovative technology, and we're delighted you enjoyed it. We hope to welcome you back for another visit in the future.

Thank you for taking the time to share your feedback. We are very sorry to hear that your visit did not meet your expectations. We sincerely regret that you were dissatisfied with the admission process and your interaction with our team. Providing a welcoming and transparent experience for every guest is very important to us, and we take your comments regarding the ticket pricing, refund process, customer service, and shop pricing seriously. We will review your feedback internally with the team involved. Regarding the points you raised: Mythos Mozart is located at the site where Wolfgang Amadeus Mozart passed away, where his final apartment once stood. We are sorry if the information provided during your visit caused any confusion. While the original building was replaced in the 1840s, the location itself is historically significant. Regarding the refund process, our ticketing system only allows a full refund of a ticket rather than a partial price adjustment. For that reason, our team offered to refund the adult ticket in full so that the correct youth ticket could be purchased instead. Adult tickets are valid from the age of 19. Thank you for pointing out that this could be communicated more clearly. We will update our ticket information to state that youth tickets are valid for guests aged 6 to 18 years. One of our five experience rooms features an artwork by internationally renowned media artist Refik Anadol, who intentionally uses artificial intelligence to explore how AI might "dream" of Mozart after learning from the available data about his life and work. The room shown in your photo, however, is not AI generated but consists of handcrafted animations created specifically for the experience. Finally, we will review the pricing of all shop items to ensure that the displayed prices correspond with those in our checkout system. If there was a discrepancy, we sincerely apologize for the inconvenience and will correct it. Thank you again for your feedback. Although we are sorry that your visit did not meet your expectations, your comments help us identify areas where we can improve the experience for future guests. Kind regards, The Mythos Mozart Team

Vielen Dank für Ihr Feedback und die tolle Bewertung. Es freut uns, dass Ihnen und Ihrer Enkelin das Erlebnis großartig gefallen hat. Das Feedback an unser Team geben wir gerne weiter.

Thank you very much for your wonderful review! We are very pleased that you enjoyed discovering Mozart’s music and legacy at Mythos Mozart in the heart of Vienna. We’re glad to hear that the experience appealed to both younger and older visitors alike.

Herzlichen Dank für Ihren Besuch und Ihr tolles Feedback. Wir freuen uns, dass es Ihnen gefallen hat und Sie ein kurzweiliges Erlebnis mit uns hatten.

Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Eindrücke mit uns zu teilen – auch wenn wir sehr bedauern, dass Ihr Besuch Ihre Erwartungen nicht erfüllen konnte. MYTHOS MOZART ist bewusst keine klassische Ausstellung oder ein Museum, sondern ein immersives Erlebnis, das Mozarts Musik und Vermächtnis mit modernster Medienkunst und Klangwelten auf emotionale Weise erlebbar macht. Dass dieses Konzept nicht jeden Geschmack trifft, verstehen wir selbstverständlich. Es freut uns jedoch, dass Ihnen der erste Raum mit seiner besonderen Atmosphäre und den LED Kerzen gefallen hat. Schade, dass wir Sie mit unserem Konzept nicht überzeugen konnten. Dennoch danken wir Ihnen für Ihre ehrliche Rückmeldung, da sie uns hilft, das Besuchserlebnis kontinuierlich weiterzuentwickeln.