Moray and Maras Salt Mines Full Day Tour - Small Groups

When I bought the plane ticket to Peru, I was watching videos on Instagram and came across an advertisement from the agency PERU GRAND TRAVEL. I spoke with an attendant named Daydis. She was very nice and answered all my questions, so I bought all the tours and airport transfers with her. Upon arriving in Cusco, I personally went to the agency to get all the tickets and tour times. Everything perfect, I did 2 days of tours, fantastic guide, punctual schedule, fantastic communication before the tours. On the 3rd day of the trip I went to Aguas Calientes for the Machu Picchu tour the next day. Upon arriving in the city of Aguas Calientes, I was not well and informed the agency that I would not be climbing Mahu Pithu, so the guide wouldn't wait for me. I had to be taken off the 5 o'clock train because I was in a lot of pain. Upon returning to Cusco, I was hospitalized and had an appendectomy. I was hospitalized in Cusco for 4 days. WHEN THE PERU GRAND TRAVEL AGENCY found out about my health problem, they PUT THEMSELVES at my disposal to help me with absolutely everything, as I was alone in a hospital in another country. THE AGENCY HELPED ME WITH ABSOLUTELY EVERYTHING. AN EMPLOYEE NAMED LUIZ WAS AT THE HOSPITAL, BROUGHT ME FRUITS, PAID FOR MY MEDICINES, AND MY FAMILY SENT THE MONEY FOR THE MEDICAL EXPENSES TO HIM. LUIS put my sneaker on my foot inside the hospital because I couldn't bend down. The agency made a car available at the hospital exit to take me to the airport. Today I am at my house, still recovering from surgery. My heart overflows with joy and gratitude for God putting Day, Luis, and the agency in my path. They were angels sent by God to take care of me. I will be eternally grateful to Luis, what he did cannot be paid for with money. For sure next year I will return to Cusco to do the long-dreamed-of Mathu Pithu tour that was missing. And the agency will be my blind choice. Thank you very much Peru Grand Travel, you are more than perfect. From Foz do Iguaçu - Brazil a hug

+2

Great experience. The guide knew many stories, and the conversation was very good.

We were instructed to be in our hotel lobby at 7:30a for our Moray and Maras Salt Mines tour. And man came in, asked for us by name, looked at your tickets and took us to a bus. The bus made a few more hotel stops and then set off. The guide mentioned going to "Scared Valley" a few times. Once, I stopped her and said "that's not what we are doing." She smiled, and said yes we were on the right tour, and then showed me that her paper had my name on it. The bus continued on and she mentioned going to Ollantaytambo that day. Again, we spoke up. Having already been to Ollantaytambo and Machu Picchu, we knew this is not what we had planned for. Again, the guide insisted we were on the right bus. Knowing how far away this was, I asked what time this bus was returning to Cusco. She said 8p (we were expecting 230p!) and this time I said stop the bus this is not right. Finally she pulled over, and called the tour company. FINALLY!!! she discovered I was right and they had taken us to the wrong tour (again: not our fault, our names were listed on their papers---definitely the mistake of this tour company). The guide insisted we go to Ollantaytambo to which we said NO we are not doing this, because we already did that. So, she opened the door, and left TWO WOMEN on the side of the road IN THE RAIN in an area where there was no cell service. It had been over an hour since our original pickup. Eventually, we get back to Cusco and over TWO HOURS after being picked up, we were united with the correct tour. We were the only people on the bus who needed to buy and entry ticket to Moray, and the line was very long....so we completely missed that tour guide explaining to the group what Moray was. At Maras - we finally had the same experience as the rest of the group. The tour company finally admitted they completely screwed up. To rectify the problem, the tour company attempted to send two stuffed animals to our hotel, which we declined to accept. We have taken up the matter with Viator and our credit card company (providing PLENTY of pictures and screenshots of the WhatsApp messages with this tour company). BOOK ANOTHER COMPANY!!!

It was an unforgettable experience. Everything went as planned. The guide Will showed beyond knowledge, a great commitment to the well-being of all of us in the group

Excellent tour, places and very beautiful culture. Our guide (Will) had a lot of knowledge and helped us a lot to understand the history of this spectacular place!

I loved meeting! A thank you to our guide for taking us to a great establishment to buy chocolates with salt. But a tip: there are great chocolates also on the market in Cusco! And the price there is better!

We made the tour by the agency Grand Peru Travel, everything perfect. Morai is impressive, it is worth seeing how the Incas used the site as a food research laboratory. Ja Marai where the salines are staying is very cool, don't miss buying the salad of maras, it's very good.

+1

Incredible to know and absorb a bit of the history of civilizations here in Cusco and surroundings, very impressive the expansion, administration, astrology and engineering of the time. And to close the tour with a golden key, we had a wonderful lunch contemplating the mountains and with the right to paint the view to eternalize the memory. I especially thank our guide Juan who passed on his knowledge in Portuguese.

Our guide was wonderful. Peru Grand Travel has amazing guides who speak Portuguese. Often this was essential for us to understand some explanations. Always punctual and super attentive. We like it too much! It's super worth closing the tour with them.

The guide was super attentive and the Tour Service, overall, was well organized. However, this was the tour that we liked least during the trip. In the Sal Minas de Maras is not allowed to enter, so the visit resumed to stop at the mirante, take a few photos and follow the journey — which ended up being frustrating. In addition, we made two stops at local stores and found that the sellers were quite insistent, which made the experience a little uncomfortable. We felt that the tour was not worth it compared to the others.