Firstly he is not German, not fluent in English and we had difficulty understanding him. When he did speak clearly he only gave superficial information. It was supposed to be a custom tour, but he seemed to have difficulty navigating the area and insisted that we go to sites we asked to skip. He became angry when we were not interested ingesting out to see something we already visited or asked to skip. We were visiting a German friend and he became angry when she talked about anything related to Germany on the trip. He would get angry, say there is only 1 tour guide - then storm off and smoke cigarettes. The taxi reeked like smoke. He was very unprofessional and inappropriate. Skip this one - a big waste of time and money.
Dear Miss Jackson, Thank you for sharing your "feedback". We're sorry that the tour didn't meet your expectations. What is your Fantasie / Vision of Real German? Are you a real American? Who is a real American? Who can decide to be real or not to be real? Your grammar and writing also look unlike a "real" American or English. We want to clarify some essential aspects of your experience. The main challenge occurred when your German friend, whom you hadn't seen in a long time, joined as an extra passenger. While we were happy to accommodate this "last minute request" (even without having the politeness to ask us!), the tour shifted towards catching up with your friend rather than following the carefully planned itinerary we agreed upon in the morning. It was not OK for a friend to mess with the scheduled route, where we tell our stories and history. What we agreed on together in the morning. If you have 15 stops in 3 hours, you cannot use 1 hour at the second stop. We believe your friend, though well-intentioned, took on the role of an unofficial guide, disrupting the tour's structure and making it difficult/impossible for our DIN EN 15565-certified guide to deliver the custom experience we had planned for you. While we respect your friend's knowledge of Düsseldorf, our guide is an experienced professional who knows Berlin thoroughly and has received high praise from many guests, including native Germans, as seen in our excellent reviews. Yes, you are right—our guide was not blonde or wearing traditional Lederhosen. However, his qualifications, knowledge, and experience are what truly matter. It also seems there may have been a communication issue during the tour. We believe it's harder to understand the guide's explanations if you're not actively listening. Our guide carefully plans his stories to be shared at suitable locations, ensuring an efficient and enjoyable experience. Additionally, did you notice that Berlin is preparing for the Europa Cup 2024? Several roads were closed or blocked, making traffic more challenging than usual. Despite this, our guide went above and beyond to accommodate the requested changes, adjusting the updated route in the morning based on your preferences and what you had already seen. While we strive to be flexible, even a tailor-made tour requires structure and timing to cover all the highlights, especially given the traffic situation. After all, our minivan is not a helicopter that can jump over the buildings! Regarding the comment about the smell of smoke in the vehicle, all our minivans are strictly smoke-free. Any smoke you noticed may have come from outside the vehicle at the Checkpoint Charly break, where many smokers are. Otherwise, is it the smoke from WW2 you smelt:) We regret that the tour didn't go as planned, but we hope you understand that the combination of traffic disruptions and an unofficial "second guide" complicated the experience. Thank you for your feedback. We also had a bad experience and would never want a repeat for any money, like this experience with you. We'll take steps to avoid such situations in the future by directly stopping the tour when it is impossible to guide the tour. With regards
