The tour was cancelled on the last moment, due to not enough participants. we did receive a mail but were already going to the meeting point so we did not get it on time. The price of the tour was high enough that it shoul go without cancellation, I am not pleased with this deal comparing to the other activities in different countries and many tours were honored even it was not the most convenient money-wise.
Hello, We are truly sorry for the inconvenience and disappointment caused. We completely understand how frustrating it must have been. Unfortunately, the experience can only operate once the minimum number of participants has been reached. This is a condition set out in the cancellation policy provided by Viator when booking the experience. We always do our best to avoid cancellations, but in this particular case, we unfortunately did not reach the required minimum. We are also sorry to hear that you felt the price of the experience was too high. We would just like to clarify that the full amount paid for the booking has been completely refunded. Our prices are carefully calculated to allow us to offer a high-quality experience while also ensuring that our guides are fairly and appropriately compensated for their time and work. A significant percentage of each booking is retained by the booking platform, in addition to local taxes and other operating costs, which are all reflected in the final price. We genuinely regret that this situation left you with a negative impression. We truly appreciate you taking the time to share your feedback, and we hope we may have the opportunity to offer you a much better experience in Milan in the future.
