Miami: Open-top Bus Sightseeing Night Tour with Live Guide

Hello Larry, Thank you for sharing your review with us! We are glad you enjoyed the fantastic evening weather and that your driver delivered an excellent experience. We appreciate your kind words about the guide's effort, as well as your feedback regarding language clarity. We have shared your comments with our local Miami team to help us ensure our live commentary remains clear and enjoyable for all our guests. Thank you for choosing Big Bus, and safe travels! Melisa@BigBusTours

Thank you for your review! We're glad to hear that you enjoyed the guide's knowledge and trivia. We're sorry that the wind and travel speed on the upper deck made parts of the narration difficult to hear. While the open-top experience offers fantastic views, weather conditions can sometimes affect audio clarity. We appreciate your feedback and are pleased that, despite this, you still enjoyed the tour overall. We hope to welcome you aboard again soon! Raul@BigBusTours

Thank you so much for your kind words! We're thrilled to hear that Julio and Felix made your tour unforgettable. They truly put their heart into what they do. We can’t wait to welcome you back for another adventure! Alina@BigBusTours

Thank you for your review! We're thrilled to hear that you loved the tour. We're glad you enjoyed the experience, the nice weather, and your guide's sense of humor. And that's a great tip for future guests, the open-top views are fantastic, but it can definitely get a little windy up there! We hope to welcome you aboard again on another adventure soon. Safe travels! Raul@BigBusTours

Hello, Pamela! Thank you for taking the time to share your feedback. While we are glad to hear that you found our guide friendly, we are truly sorry that technical issues with the microphone prevented us from delivering the fully guided tour you expected. We apologize as well for any route deviations or missed stops during your trip. Clear commentary and a complete, scenic route are fundamental to our night tours, so we have passed your notes directly to our Miami operations team to inspect the onboard audio equipment and review the route timing. We appreciate your candid review, and we hope to have the opportunity to provide you with a seamless, fully narrated experience in the future. Maria@BigBusToursCustomerService

Thank you for taking the time to share your experience. We are sorry to hear about the difficulties you encountered and appreciate you bringing these concerns to our attention. To ensure your case is reviewed by the appropriate team and that your refund request receives the attention it deserves, we kindly ask that you contact our Miami Customer Service Team directly through our contact page: https://www.bigbustours.com/en/miami/contact-us Please include your booking details and a summary of the issues you experienced. The team will be able to review your case further and assist you directly regarding your concerns. Thank you for bringing this matter to our attention, and we look forward to hearing from you. Alex@BigBusTours

Hi Tee_O. We wish to thank you for your feedback. We are sorry to learn that the tour wasn't that interesting, and that the audio experience was difficult to hear. We aim to showcase the most important sights of Miami, and the city has a completely different and vibrant energy at night. Some areas may be darker, but the tour passes by the most illuminated landmarks too. And we're actively working on enhancing our audio experience. We hope to have the opportunity to welcome you again soon. Best regards, Vlad @BigBusTours

Hi! Thank you for your review! We're thrilled to hear you enjoyed our nighttime tour of Miami with our knowledgeable guides. We can't wait to show you even more of our amazing city next time. See you soon! Andreea@BigBusTours

Hi! Thank you for the fantastic feedback! We are delighted to hear that your guide made the tour so memorable, fun, and energetic. We’ll make sure to track down your wonderful Cuban guide and share your compliment with him! Thank you for riding with us! Best regards, Mihaela@BigBusToursTeam

Thank you for taking the time to share this feedback. We are deeply sorry for the incorrect location details, the technical issues with the microphone, and the unsafe, unlit conditions on the stairs during your night tour. We take safety and operational feedback very seriously and will address these maintenance and ticketing issues right away.