Rental of 6 bikes from 9am to 12pm. We arrived at 9 am and the store was closed. A person arrives at 9:10 am and he does not know about the rental! She asks us to wait for the person in charge who will arrive at 9:30 without excuse. We left anyway around 9:45 a.m.... So we returned the bikes at 12:30 pm. Also bikes are not very recent!
Here’s a professional and polite response you can use: Dear [Customer’s Name], We sincerely apologize for the inconvenience you experienced during your rental. Providing excellent service is our top priority, and we regret that we did not meet your expectations that day. We will address this issue with our team to ensure better coordination and punctuality in the future. Regarding the condition of the bikes, we perform regular maintenance to keep them in good shape, but we appreciate your feedback and will continue to improve. Your experience is important to us, and we hope to have the opportunity to serve you better in the future. Juan Teijeiro
