I was extremely disappointed as I had to pay double for this tour because it was supposedly close to full, but I was the only person on the tour. Left a bitter taste in my mouth. This comment relates to the operator not the ceramic studio which was worthwhile.
Dear Sir, Thank you for taking the time to share your feedback — we truly appreciate hearing from every guest, whether the experience met expectations or not. We’re very sorry to hear that you left the tour feeling disappointed. That’s never the impression we want to leave. While we’re glad you enjoyed the ceramic studio — it’s a highlight we love to share — we understand that the pricing in relation to group size was a point of frustration. To offer some context: the tour is priced based on a minimum number of participants to help cover essential costs like guide services, transportation, and operational logistics. In rare cases where the group doesn’t fill up, we still choose to run the tour to avoid disappointing guests with a last-minute cancellation. In this case, it meant you had a private tour experience, but understandably, it didn’t feel like the value you expected — and for that, we sincerely apologize. We’re actively working to improve how we communicate these scenarios in advance, so guests feel fully informed and can make the best decision for themselves. Thank you again for sharing your perspective. Feedback like yours helps us grow, and we hope to have the opportunity to offer you a more positive experience in the future.
