Would not recommend this tour. I asked to do circuit 1 and to my surprise the day of I found out we were doing circuit 3. The tour guide was extremely rude and you could tell he definitely didn’t want to be there. I was the only person in the tour and he referred to me as “lady” the entire time. Tour guide left me in circuit 3 then later I got a text from someone else asking where I was because there is a lunch reservation (I had not been informed on where or what time).
It is very important for me to reply this review. This is Eric replying the massage to Jessica 1. You told me that you did not like the tour guide Ronald because instead of calling you by your name he told you Lady all the time, and you did not like that. And that is why you told he was a horrible tour guide. 2. You referred to me as someone else on this review, however we were all the time in communication and you were telling me Eric all the time. I was giving you all information you needed for the tour all time. 3. You did the tour with us, we pay for your bus tickets, your Machu Picchu entry, your private tour guide and your touristic lunch, we provided you everything and then you ask a 100% refund from Viator. Not happy with that you wrote this review. 4. The day of the tour and after the tour we have been in communication and you did not express anything about your disagreement with the tour. 1 day after the tour you told me about the circuits. This is very strange to me however when this type of issues happends on the tour we know by experience is because of 3 things usually. The first one is because people look for an excuse to be refunded and travel for free. Or just just hate too much our tour guide and your want to harm him. And the third option is very usual here and a lot of travel agencies pay people to do services with other companies and write bad reviews for them. I don’t really know what is the motivation for this, however l understood with years of experience that does not matter how good you do in life and proving services there will be always someone that won’t like it. That is ok, is part of life. Have a good day Jessica Eric Churata, Machu Picchu tour guide
