London Eye Ticket, Big Bus Hop-on Hop-Off Tour & Thames Cruise
Description
Discover London aboard an open-top Big Bus sightseeing tour, with entry to the iconic London Eye included in every ticket. Choose a 24-hour or 48-hour hop-on, hop-off ticket and explore the city at your own pace, with stops near Buckingham Palace, Westminster Abbey, Big Ben, the Tower of London, St. Paul’s Cathedral and many more famous landmarks. Enjoy panoramic views, engaging onboard commentary and breathtaking 360° skyline views from the London Eye. Each ticket also includes a one-way Thames River cruise between the Tower of London and Westminster Pier, available in either direction. 48-hour tickets also include three live guided walking tours in English only: the Royal Walk, Jack the Ripper Walk and Harry Potter Walking Tour, exploring royal landmarks, famous film locations and London’s darker history beyond the bus route.
Tour Options
Highlights
What's included
Traveller Ratings
Important Information
- Wheelchair accessible
- Service animals allowed
- Public transportation options are available nearby
- Transportation options are wheelchair accessible
- All areas and surfaces are wheelchair accessible
- Suitable for all physical fitness levels
- Please pre-book your London Eye time slot using the Big Bus Manage My Booking portal. Details provided on your voucher.
- Your hop-on, hop-off ticket’s validity period begins from the date and time it is activated.
- Buses are all equipped with ramps for wheelchairs or strollers
- Activate your mobile voucher or QR at any of the designated Big Bus stops
- Infants aged 2 and under travel free of charge
- Thames river cruise is provided by City Cruises
- Walking tours are included only with 48-hour tickets: Royal Walk (Stop 8, 10:00), Jack the Ripper (Stop 19, 13:00), and Harry Potter (Stop 21, 16:00).
- Please note that Stop 1 – Green Park is currently affected by a long-term closure of the main bus stand. While the Blue and Red Tours will continue to pass through this stop, boarding is impacted. As a result, the Red Tour now starts and ends at Stop 2 – Hard Rock. Customers are advised to board from this location.
Reviews(360)
We did Jack the Ripper tour and Harry Potter tour both with Kevin. He was very informative and knowledgeable. How he keeps all the information straight is amazing. Highly recommend!
There are many of these buses so know which one you paid for and learn the routes/stops. This will save you a lot of time and hassle.
Thank you for sharing your experience and advice! We're glad you enjoyed the tour, and you make a great point for future guests. Taking a few moments to familiarize yourself with the route, stops, and ticket details beforehand can help you make the most of your day and avoid any unnecessary confusion. Thank you again for your helpful recommendation, and we hope to welcome you on board again soon! Alex@BigBusTours
The Hop on Hop off was good, hit all the major spots, but they left us sitting on the bus baking in the sun in 36 degree C heat for over 20 minutes at one stop with no explanation . The Thames river cruise was entertaining and as enjoyable as it could be in 35 degree weather. The London Eye was a total bust. When we arrived for our scheduled time slot we were informed that our tickets had been cancelled. After many minutes with the Lovely people from the London Eye we found out that the third party company we booked our tickets through, still unsure if that is Viator or Big Bus, had cancelled our tickets. They gave us proof that they had refunded the company. We still have yet to see the refund on our credit cards. We were told this has been happening frequently and there was nothing they can do. Tickets were sold out for the remainder of the day. Still hoping for the refund.
Hello, Trudie! We are truly sorry to hear about the frustrating experience you had, especially during such a hot day in London. We completely understand how disappointing it must have been to arrive at the London Eye only to find out your tickets were cancelled through no fault of your own. This is certainly not the level of service we aim to provide. Regarding your London Eye tickets and the pending refund, we want to look into this and resolve it for you as quickly as possible. Please contact us directly. While we are glad that you enjoyed the Thames cruise and found the staff at the location helpful, we sincerely regret the inconvenience caused regarding your tickets and are committed to making things right. We look forward to hearing from you soon. MariaS@BigBusToursCustomerCare
I bought Big Bus + London Eye. None of the ticks worked. After a lot of insistence by the Chat I was issued a new Onibus ticket. The London Eye ticket I had to ask for a refund. On the Onibus, the vehicles are time-consuming (transit) and uncomfortable (warm) apart from rude drivers. Won't do it again
Thank you for your review. We're sorry to hear that your experience did not meet your expectations. We strive to provide a smooth and enjoyable sightseeing experience for all our guests, and we're disappointed to learn that this was not the case during your visit. If you would like to discuss your experience further, please contact our Customer Service team at: https://www.bigbustours.com/contact-us Kind regards, Andrei Big Bus Tours Customer Service Team
Great combo package with flexible times for the London Eye even if you miss your selected time
The bus was not very comfortable and the driver did not interact with us at all. Frequent long stops without explanation. The Eye, however was amazing! I might try a different bus company next time.
Hello, Janice! Thank you for your review! We're glad to hear you enjoyed The Eye, but we sincerely apologize for the lack of comfort and the unexplained stops during your bus tour. Guest feedback is crucial to helping us improve. We have shared your remarks with our local management team to address the communication and driver engagement issues directly. We would love the opportunity to welcome you back in the future and deliver a much better journey! MariaS@CustomerCareBigBusTours
We so enjoyed our day trip to London, everything went so smoothly. The bus trip took us to places we wanted to visit. London eye was Amazing!!. We travelled with two very Anxious children and this experience was so easy for us . We are planning to go again October for Halloween 🎃
Hello, Nicole! Thank you for sharing your honest thoughts with us. It’s wonderful to know that your time at The Eye was a highlight! At the same time, we are very sorry to hear that the bus tour left a poor impression. An uncomfortable ride, a quiet driver, and unannounced delays are certainly not the standard of service we strive for. We have flagged your feedback with our route management team to ensure our drivers communicate better during unexpected traffic stops. We truly hope to welcome you back on board on your next trip to show you the 5-star experience we’re known for! MariaS@BigBusToursCustomerCare
We bought a big bus experience for 24 hours with an extra 24 hours free, a scheduled London Eye trip, a river cruise and three optional walking tours. Information about each was readily available on the app
Hello Gillian! We truly appreciate your review. It's wonderful to know that you had a great time on your tours with us and found all the information you needed on the app. We look forward to seeing you again soon! Best, Ana from Big Bus Tours.
We have a great time, but the buses were way too full. They didn’t come often enough. I probably wouldn’t ever do a hop on hop off-with this company anyway I’m not sure how other companies are.
It is best to buy this tour directly from Big Bus London directly. My Viator tickets were not valid and the nice guy at the big bus stop was able to reissue tickets. If we had gone to a stop that did not have a rep from Big Bus we would not have been able to use the tickets readily. Avoid the hassle and buy direct.
Thank you for sharing your experience. We're pleased to hear that our team member at the stop was able to assist and get you on your tour. However, we're concerned to hear that there were issues with your initial booking, as guests should be able to access their tickets without unnecessary complications. We appreciate your feedback and will share it with the relevant team for review. Thank you for taking the time to let us know about your experience, and we hope you enjoyed the rest of your visit to London. 😊🚌Alex@BigBusTours
