Lello Bookshop Skip The Line Tickets - Guided Experience

Dear Guest, We’re sorry to hear that your experience at Livraria Lello did not meet your expectations. As one of Porto’s most visited attractions, the bookstore can become very busy, including inside the building. We understand how this can affect the experience, especially when there is also a wait to exit. Visitor flow and re-entry policies are determined directly by Livraria Lello and are not under the control of Luka Destinations. That said, we’re sorry that you were unable to return to collect your book, and we understand the frustration this situation caused. Thank you for sharing your feedback with us. Kind regards, The Luka Destinations Team

Dear David, Thank you for taking the time to share your feedback, and we are truly sorry to hear about your experience. We completely understand your frustration. Arriving with a confirmed booking, spending a significant amount of money, and then being unable to access your reservation is understandably disappointing. We are especially sorry to hear that you spent more than an hour trying to resolve the issue and still did not receive the tickets you had paid for. While bookings made through third-party platforms involve several systems and partners, we recognize that, from a guest's perspective, the responsibility is to provide a smooth and reliable experience. In your case, it is clear that this did not happen, and for that we sincerely apologize. We take situations like yours very seriously and are continuously working with our booking partners to improve communication, reservation handling, and customer support procedures to help prevent similar issues from occurring in the future. Thank you again for bringing this matter to our attention. We truly regret the inconvenience and disappointment caused and hope that your case is resolved fairly and promptly. Warm regards, Luka Destinations

Thank you for your kind review! We’re thrilled to know that visiting Livraria Lello was a bucket list experience for you and that you found the building and its interior so beautiful. It’s also wonderful to hear that our staff made a positive impression your words mean a lot to the team. We appreciate your feedback regarding the stairs. As a very popular spot, certain areas can become busy, but we are always working to improve the flow and ensure a pleasant visit for everyone. We hope to welcome you back again soon!

Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations. Regarding the pricing, please note that purchases made through Tripadvisor are managed by their platform, and prices may vary depending on the type of ticket or package selected. For clarification on charges, we recommend contacting their support team directly. We understand that the bookstore can become quite busy due to its popularity, and we continuously work to manage visitor flow and improve the overall experience. We appreciate your comments and hope to have the opportunity to provide you with a more enjoyable visit in the future.

Thank you for your feedback. We’re sorry to hear that your visit did not meet your expectations. Due to the popularity of Livraria Lello, the space can become quite busy, which may impact the overall experience and the ability to fully appreciate its architectural details. We are continuously working on improving visitor flow and comfort to provide a more enjoyable experience for everyone. We appreciate your comments and hope to have the opportunity to welcome you again under better conditions.