The attendant checking us in was pleasant and helpful. The instructions for bike operation were straightforward. However, two minutes down the road one of the tires blew a flat and we had to walk it back. We promptly received a replacement bike. The iPhone app guide we were given to follow our route was difficult to hear and not intuitive. It doesn’t account for delays you might encounter with pedestrians and traffic. On the day we took our tour there were alot of events happening in town which made our progress slow and tedious. We gave up on the app and just used Google to get us up to Cernobbio where we had lunch. Then headed carefully back to Como dodging cars and crowds. The views of the lake were spectacular but choose your rental day and time carefully.
Thank you for taking the time to share such detailed feedback. We’re glad to hear check-in was pleasant, the bike instructions were clear, and that we were able to replace the bike quickly after the puncture. Regarding the flat tire: while we keep our bikes checked and maintained, punctures can unfortunately happen unexpectedly due to road conditions (glass, debris, potholes) and are outside of our direct control once you’re riding. The same applies to external factors like pedestrians, traffic, and city events—these can affect pace and comfort, especially on busy days, and we always recommend riding carefully and choosing a quieter time when possible. About the audio/app guide: thank you for mentioning this. The system is designed to be very simple—just press Start, and when you reach each point of interest it will play automatically. If it’s not clear how to reach the next stop, there’s also a “Directions” button that provides turn-by-turn instructions. And for guests who want clearer sound (especially in busy areas), we can provide headphones as an optional extra, which usually makes a big difference. We really appreciate your honesty—it helps us improve the experience—and we’re happy you still enjoyed the spectacular lake views. If you ever come back, we’d love to help you plan a time and route that feels smoother and more relaxed.
