La Coruna Santiago de Compostela Shore Excursion

Our guide was Natasha. We were picked up from right outside of port at 11 am. For some reason viator showed us it was at 9am but in messages they told us to meet them at 10:45am. At first guide told us that this tour included bus ride with guide where they will tell you about the places and then give you 3 hrs of free time in the city by yourself. And return to the port. But none of us were comfortable being by ourselves. Then she said she is going to take a walk to some place where there is best view of cathedral so we all told her we would like to follow her to that park, it was nice picture spot. Then we came back to cathedral and she showed us queue where u get to hug apostle and line was not too bad. We saw crypt too. Then she told us to go eat and buy souvenirs which we did and walked back to bus station. Meeting point was little confusing so we decided to just walk to the bus station instead. Tip: if u wanna do something from La coruna port between 9am to 11am until ur Santiago tour starts you can walk to tower of Hercules. The view from there is spectacular.

We booked 9Am 7hours tour, end up assigned to 11Am only 5 hours tour, we were cheated. It was cheating us with 5 hours tour claimed as 7 hours tour.

The trip was uneventful. The guide gave us plenty of information about Fatima before we arrived. There is quite a bit of walking involved. By the afternoon it began to get very crowded in the plaza. I was disappointed that the tour left an hour later than it was originally scheduled for - it left us little time to explore everything we wanted to take in.

Meeting and beginning times was an hour later than had been sold by Viator which shortened our tour. Nonetheless, our guide, Mercedes was fabulous. 👌 She gave my wife and I a lot of personal attention explaining in detail during our free time. Highly recommend the tour.

We really enjoyed this tour. I gave 4 stars instead of 5 because the meeting point description after we disembarked this ship was wrong. It took us half an hour to figure out how to meet with the tour guide. It didn’t mention on the description that we need to take a shuttle bus first. We thought the tour guide would be meeting us right outside the ship.

Cancelled the day before by the operator with a request that I should cancel with Viator. This could have resulted in automatically loosing everything paid for late cancellation. No effort by Viator to find an alternative.

The experience was cancelled several hours before it was due to start due to lack of interest. With a cruise boat of 6000 passengers arriving I find this difficult to understand.No alternative could be arranged so late so missed out on the experience!

We should have booked directly with the local tour company. We kept getting conflicting email information. At 7:30 we received information that the time was 11:00 and pick was at the disembarkation of our cruise ship. We received 2 additional emails wit a time of 10:00 am and pick up at the international cruise port, which was a mile away. In the end we missed our tour which was to be the highlight of our trip. I have booked many cruises with aviator with no problems, but this one was a mess!

Booked agent never showed up. Another company had our booking but different start time so we had to ask other agents who were touting for business (quite off-putting). We apparently had been allocated seats but never knew it, which delayed departure as they were looking for 2 missing couples. Our guide (Mercedes) saved the day She was very knowledgeable, exceptionally helpful but there was not enough time. Expect big crowds & long lines to visit the church which we found rather dark. There's not much to see on the drive but plenty to see in Santiago. Maps were provided but were not in English. This is a feature we encountered in Spain - making map reading difficult.

No provision made for customers to shift to an alternative vendor when your vendor canceled the tour. We were left high and dry. Almost ruined our day. Viator should have stepped in and provided an alternative