Krakow Balice Airport Shuttle Bus

Thank you for your feedback. We’re very sorry for the inconvenience you experienced on arrival and understand how frustrating this must have been after your flight delay. We always aim to provide smooth and reliable transfers, and we regret that in this case we were not able to deliver the service as expected. In situations where multiple transfers are scheduled closely together, slight flight delays can sometimes make it difficult to adjust without impacting other guests. On this occasion, the driver had a subsequent booking with a tight schedule, and the decision was made on the spot to ensure those passengers were also accommodated on time. However, we understand that this resulted in you needing to take a taxi instead, which is not the experience we aim to provide. We sincerely apologise for the inconvenience caused and appreciate you taking the time to share your feedback, as it helps us improve our service and coordination.

Thank you for your feedback. We’re very sorry to hear about the issue with your flight change and the difficulty in adjusting your pick-up time. We understand how important flexibility is in such situations and regret that we were unable to accommodate your request on this occasion. We appreciate you bringing this to our attention, and we will review our processes to improve communication and flexibility for future guests. Thank you for choosing us, and we hope to have the opportunity to provide you with a better experience next time.