Pass works, but very poorly organized, do not contact and do not pass their QR CODE, had various activities on the day contracted but could not carry out by not informing the codes in advance as in other countries contact by whatassap, 24 hours before passing the instructions. I had to talk to support several times to get my requests , wasting time on visits . I do not recommend
Dear Guest, Thank you for sharing your feedback with us. We are sorry to hear that your experience did not meet your expectations and that you experienced difficulties during your visit process. Please kindly note that some attractions included in the pass operate with different entry procedures, and certain QR codes or meeting details are shared separately depending on the activity requirements. Our team provides all necessary information through the booking platform, email communications, and customer support channels. We understand that needing to contact support multiple times may have caused inconvenience during your trip, and we truly appreciate your patience throughout the process. Your feedback is valuable to us and will be shared with the relevant team as we continuously work to improve our communication and guest experience. We nevertheless hope you were able to enjoy your time in the city and thank you once again for your feedback. Best regards,
